I found it extremely odd that the workers didn’t do a walk through of the U-Haul when they handed me the keys. The back was dirty and not swept out as well there were blankets in a pile in the middle of it and the dolly was laying on top of them. I did not request either. It wasn’t a huge deal because that is how I returned it. Other than that everything was fine. I had to keep the U-Haul longer than a day and the U-Haul representative that I talked to was extremely accommodating. His name was Nick.
Sara B
A to Z Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I would recommend this location for price point only but cleanliness was subpar. The truck bed was filled with sand at a previous time and it didn’t get cleaned out very well and that’s really not what you’re looking for when you’re moving furniture and delicate stuff in a home move. The cab was very uncomfortable and no handles on the window cranks so that was difficult also.
lawrence mGreat customer service,clean establishment,and my all together price was awesome.Thank you!
Debbie YThey charged me 140+ miles miles more than what I did (only did 11 miles). They charged me $200. When I called to inquire about this, they admitted a mistake was made and that a manager would follow up with me....as of yet I have not received a call nor a refund has been started/processed.
Heidi CThe cab of uhaul reeked of cat urine and other bad odors. I had to drive with the windows rolled down to tolerate the stench. The cargo box area also reeked of cat urine, the floor was filthy and the roof had a leak. I will be reluctant to rent from U-haul again.
BENJAMIN F