They charged me 140+ miles miles more than what I did (only did 11 miles). They charged me $200. When I called to inquire about this, they admitted a mistake was made and that a manager would follow up with me....as of yet I have not received a call nor a refund has been started/processed.
Heidi C
A to Z Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kennewick, WA 99336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The cab of uhaul reeked of cat urine and other bad odors. I had to drive with the windows rolled down to tolerate the stench. The cargo box area also reeked of cat urine, the floor was filthy and the roof had a leak. I will be reluctant to rent from U-haul again.
BENJAMIN FLet U-Haul customers know not to park in the parking lot. I went to return my u-haul and the location literally locks their parking lot with chain locks. I couldn’t get to my personal vehicle and had to call for a ride. Now I have to get another ride to return to the parking lot tomorrow, adding more stress to an already stressful weekend/move.
MADELINE CA better familiarization process with the truck’s equipment. Mirror adjustments, use of the tow/haul mode, etc. would have been helpful.
Elver RThe fellas in there were fantastic! There was a mix up on our second rental day but they took care of us right away. If I ever have to move my mom again I will be going right back to this location. They were a pleasure to deal with. Highly recommend.
Marshall P