Rented a tow dolly, Was quoted a completely different price then given on the phone from U-Haul rep. After a quick phone call, Got that straightened out. After using the dolly for my 2 day Rental I returned it on Saturday, And didn't think anything else about it. The end of the next week I get a $327 charge on my card, A call back to U-Haul reveals Glooscap tire said I didn't return until Wednesday, Which was certainly not the case and charged me a bunch of extra days.The total Was too high even if I had it all that time, Which I didn't, As I already paid the initial rental. U-Haul themselves credited my card back within a week. U-Haul "A" for crediting me back my money. Glooscap Tire "F" For billing my card for time that the dolly was sitting on their front lawn.
Shawn F
Glooscap Discount Tire
(U-Haul Neighborhood Dealer)
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- 4.0 Average Customer Rating
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Great service and quick response. Thanks.
Robert HI wish I could rate the location the pick up was originally scheduled to be at (U-Haul Commercial St., New Minas). This location wasn't helpful at all, and recommended a location pick up that was about 150 km extra driving, even though THIS location at Discount Tire was 12 KM away. It is only because of the Discount Tire location that this rating is Excellent and not Poor. The owner greeted me on Saturday morning and was his day off. Even so, he helped me with the app - which didn't work even with instructions from customer service. He brought me into his store and tried WIFI, even still the app was saying I was 6 KM away from where I was supposed to be. The call to customer service failed and even still, the owner processed me through his computer, and keep in mind, this store was scheduled to be closed. We got the code for the padlock to the truck and I was on my way. Can't thank this person enough. When I think of Uhaul, this is the guy I will remember the most!!!
Mark MThe people that helped us with our pick up were wonderful. Gave us good tips and useful ideas. They were cheerfully and friendly. Everything went very smoothly. A1!
GERRY ONothing to add.
Gerald M