I did self check in and the lock was frozen, as was the rear hatch. Not anyone's fault, but it kinda ruined my day wrestling with that for a half hour in the freezing cold.
Connor R.
Glooscap Discount Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kentville, NS B4N3V7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This isn't the drop off location. I was in an accident and had purchased insurance. I received two calls from the drop off location asking when I was bringing the trailer back after I had reported the accident, and the second call hung up on me. When the main dispatch called me about the accident, she opened with ‘hello, this is Uhaul central dispatch. You had an accident with one of our trailers and owe us $1043. When will you be paying that?' No how are you. No sorry to hear you had an accident. I told her I had insurance. She said she'd get back to me. A couple of days later she did and apologized and said my money would be refunded in up to 5 business days. It took over a week. The communication between departments was atrocious. Keep your receipts. Get the insurance. Keep the records of your calls to them.
Kerri W.The price I was quoted was wrong. Thr uhaul was not full of fuel. When I brought it back I was called and informed that I owed another 149.00 for cleaning and fuel. The fuel whrn I got the truck was at a quarter of a tank. I swept out the uhaul before I returned it and was told I had to pay a cleaning fee. I am not very impressed with your service
Angela T.The ball latch could have used some lube, but other than that everything was absolutely fine! The lady that checked me in for the rental was pleasant and approachable, made me very comfortable throughout the transaction! The 6'x12' trailers are a bit of a lift, especially when parked on grass! Why don't you have a tongue jack on them? This would allow experienced towers to back up and hook up with no physical exertion. I am 51, and 145 lbs, thankfully I do have a physical job that keeps me in shape, if that wasn't the case I am not sure an average person could hook that trailer solo! Mainly because it was parked on soft ground and took alot of effort to move manually!
Robin L.Tanya was extremely helpful and was embarrassed that she could not give me a credit for extra fuel.
bob C.