Overcharged me by THREE times! I was told it was confusion about when the truck was returned. My friend was told that I was charged for the dolly that was returned. As of April 7, 2025 @ 3:23, the bill has not been fixed and my money has not been returned like the person at Velocity said it would today.
Mindy H
Velocity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kerrville, TX 78028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The app that you have is difficult for someone not knowing how to use apps. It would tell me that my credit card number was wrong when it wasn't. It would tell me my expiration date was wrong when it wasn't. And it would tell me my CVV number was wrong when it wasn't. I put the same number in several times before it would take it. Making me very
Timothy CIf all employees were as professional and courteous as Jeff was, you would never have a complaint.
Betsy BIf all employees were as professional and courteous as Jeff was, you would never have a complaint.
BETSY BThe app that you have is difficult for someone not knowing how to use apps. It would tell me that my credit card number was wrong when it wasn't. It would tell me my expiration date was wrong when it wasn't. And it would tell me my CVV number was wrong when it wasn't. I put the same number in several times before it would take it. Making me very
timothy c