Truck broke down less than 2 hours into our move. Caused us an unexpected hotel stay and wasted time. Truck’s power steering went out in the middle of the freeway and completely shut off while driving and the fuel pump went out. LUCKILY my husband was able to coast into a rest stop. Was told someone would be contacting us but it’s been almost a week with no contact from u-haul. Not very pleased with this rental experience. Rent your trucks from elsewhere.
Benjamin B
Roland Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Killeen, TX 76543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The trailer tongue must be worn or just broken because it came off my hitch twice on my way to turn it in. If there is a heavy enough load its fine, but not empty. It dented part of my hitch mount
Blade DThe guy who did the rental was very nice. The equipment however was not in serviceable condition in regards to the tires on the driver side. I only found this out when I loaded the vehicle and the 2 driver side tires went flat. I had to fill the tires initially then once again on my journey to make it to El Paso. At the return point the very nice representative looked at the tires when I explained what I went through with the equipment and said they looked like they were about to blow and he would put the trailer in for maintenance. On top of all this uhauls customer service and complaint process is horrendous. I called on a Sunday. After 96 business hours I called again today and was routed around on the phone after being told I missed a call on Tuesday 10 June which I do not have in my call logs at all. But U-Haul claims they made this call to me. This is rediculous. I was rented unsafe equipment and my family’s life was jeopardized on our trip. I have to wait for a call that is supposedly coming in anther 24-48 hours now. Simply put I’ll never recommend or use U-Haul in the future.
Anthony HNo changes!
nina hNo changes!
nina h