Customer Reviews for Roland Rentals
(U-Haul Neighborhood Dealer)

561 reviews

405 S 38th St   Killeen, TX 76543
(@ Veterans Memorial Blvd)

(254) 699-4749

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(254) 699-4749

405 S 38th St
Killeen, TX 76543
(@ Veterans Memorial Blvd)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jorge G. 
Rating:
5.0

Good as is Thank you

kevin A. 
Rating:
4.0

Wish this location had locks for the container doors and hitches, was really concerned about losing my trailer the next morning because of the high crime in Killeen, BUT the staff was very nice and gave recommendations to help my needs. I had an overall great experience.

Nicholas K. 
Rating:
3.0

Good customer service.

Kendric S. 
Rating:
5.0

Customer did not leave a comment.

Trevor J. 
Rating:
5.0

Very kind and professional service. I will visit that location again for any trailer needs.

michael H. 
Rating:
5.0

Very helpful and professional. Told him on the phone will recommend any of my military friends to use that location.

shannon E. 
Rating:
5.0

Customer did not leave a comment.

Apolinar S. 
Rating:
4.0

Customer did not leave a comment.

Ruben L. 
Rating:
1.0

The driver door on the truck would not close

demarcus W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Gavin Y. 
Rating:
5.0

Very professional and helpgul.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

ASHLY J. 
Rating:
5.0

Great location. Rental manager is top notch. Thanks

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Fausto V. 
Rating:
2.0

Customer did not leave a comment.

JACQUELINE J. 
Rating:
5.0

Customer did not leave a comment.

ivette S. 
Rating:
4.0

Need more parts for customer needs

Rosny W. 
Rating:
5.0

Customer did not leave a comment.

mario I. 
Rating:
5.0

Customer did not leave a comment.

Duval C. 
Rating:
5.0

Customer did not leave a comment.

Duval C. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

I had a great experience at Roland Rentals. I used the express check in and it was perfect. I arrived early, signed my contract, looked over the truck, and then he helped me load and secure my vehicle on the trailer. Our trip was over 1500 miles and we had no issues. The air was ice cold the entire trip. We did not have any issues at all with the equipment. We sat in traffic for hours going through different states and still managed to not have to spend too much more than we budgeted for gas. The overall experience was quick and the equipment was reliable. I would recommend this location for your moving needs.

Shamika W. 
Rating:
5.0

Everything was excellent

gregory R. 
Rating:
5.0

The place we ordered the truck from was not so great. The woman was making calls while placing my order, talking to other people and not really paying attention. She also promised to have the truck ready for me at her location. It was not.

patrica C. 
Rating:
5.0

Customer did not leave a comment.

jackie M. 
Rating:
3.0

The AC stopped working about 20 minutes into my trip I called the 800 number to get it fixed and nothing was done about it I feel like I need a refund or some kind of compensation for that!

Roberto M. 
Rating:
5.0

Roland himself set me up. Very pleasant and friendly. Highly recommend.

Bernie D. 
Rating:
5.0

Nothing. And the guy who runs the place has very good customer service skills very friendly and makes you feel like your business is appreciated.

Angell W. 
Rating:
5.0

The roof leaked and ruined some clothing.

jake E. 
Rating:
5.0

Customer did not leave a comment.

Terance F. 
Rating:
5.0

Great service.

doanld G. 
Rating:
5.0

Customer did not leave a comment.

Dung N. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Equipment was ready when we arrived. Started the move on the right foot!

Charles M. 
Rating:
5.0

Very helpful and professional, recommend 5 star

TIMOTHY R. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
2.0

Customer did not leave a comment.

Amanda H. 
Rating:
3.0

Customer did not leave a comment.

arturo V. 
Rating:
5.0

Customer did not leave a comment.

nelson M. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

employee was very kind patient and knowledgeable

kelly H. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
5.0

The U-Haul rep was very helpful. Can not think of anyway to improve as the process for picking up the equipment couldn't have been any better.

JEFFERY S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
3.0

My trailer was the wrong size due to bad information on the uhaul website it did not fit my car. Went to swap it out for a larger one to tow my vehicle and also was too small. Have the correct vehicle information updated in your system. Vehicle was a 2014 Ford Explorer and a 2008 Dodge Ram 1500. Will not use uhaul again.

Dylan H. 
Rating:
5.0

I'm not sure if there is anything to improve, Roland rentals was very friendly, answered all my questions. They ensure the car dolly was install correctly to the truck. Overall a great experience.

Ivan S. 
Rating:
4.0

Pretty easy. My husband and I did it all on our own. Picked it up and dropped it off without the help of an associate. We only needed it for a quick 3 hours. So the price could have been a little better. Overall, everything went well.

Sabrina G. 
Rating:
5.0

The Gentleman at this Location was very professional.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

Tracey G. 
Rating:
4.0

Customer did not leave a comment.

laurynx C. 
Rating:
5.0

Amazing service!!! Was so helpful and understanding!!! Would recommend over any uhaul company!!! A+++++

Shane S. 
Rating:
2.0

I recently did the self checkout, and was told by Uhaul in store representative that i wasn't getting the truck that was schedule it was new. They gave me a truck that didn't drive good and the heat didn't work..Will never use that location again.

Tosha M. 
Rating:
4.0

I was told that due to the fact that the vehicle had nearly no gasoline (less then 20 miles to empty) that any fuel over 1/4 tank that I returned would be credited to me. That was not the case. I turned the vehicle in with 5/8th a tank and received nothing.

john Z. 
Rating:
4.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Very accommodating.

JW H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

nathaniel H. 
Rating:
1.0

I was charged double for mats and dolly. Called and was told that the location would call me and refund me. The location never called. In confused because both uhaul and the location charged me and neither refunded me. Would never use uhaul again unless situation is rectified.

Wesley U. 
Rating:
4.0

Nice people and nice business. Handy and easy to get to. KInda small but its for U-Haul trailers and trucks.

Kerry F. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

BRIDGET J. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Ava C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Check wiring connections for corrosion

Richard P. 
Rating:
1.0

1st) you moved my pick up location without telling me, I found out by calling the original location just to triple check as the timing of my move was very very sensitive (moving my 92 year old grandfather 3 hours away and medical equipment had to be there in a timely fashion) and they told me that they did not have vehicles. I then had to call you and inform you of the issue and you moved me to another location 2) the morning of the pick up at the 2nd location, of course they did not have vehicles!. After wasting and hour and a half of my time we were then sent to a 3rd location. During all of this delay there was a crew of people waiting at the move site that I am paying by the hour. From this you have cost me $100 in wasted wages I had to pay the crew. How you plan on compensating me for the inconvenience and financial losses you have caused me? Staff at the 3rd location was helpful and this bad review should not reflect on them. I view this as an incompetent job from your centralized logistics center and not your on the ground agents

Bill P. 
Rating:
5.0

Customer did not leave a comment.

TRACEY C. 
Rating:
3.0

I rented a car dolly from UHaul for an overnight use. Literally, three miles from the location the left tail light fell off the dolly and began dragging the ground. I stopped, placed the light back on dolly and made a u-turn back to the store. It fell off two times before making it back. The salesperson was great, personally fixing it within 15 minutes. The next day, however the same light fell off again. I had to fix it myself to make it back home. The left strap also came loose twice while towing. While the location and salespeople were great...I'm leary about u-hauls new car dolly design. It's easy to use, but may fall apart while towing.

EVERETT Z. 
Rating:
5.0

Customer did not leave a comment.

KWAME M. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Tiffianie H. 
Rating:
5.0

Customer did not leave a comment.

VIOLETA S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Quick and easy rental. Customer service was outstanding!

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

Audrey P. 
Rating:
1.0

Make sure your vehicles work. We drove for about 2 hours and the check engine light went off and the truck started trembling. It smelled and it just wasn't a good experience overall.

amanda C. 
Rating:
5.0

Nothing everything was great.

David H. 
Rating:
4.0

Keep it up ????

ron H. 
Rating:
5.0

Customer did not leave a comment.

Marina L. 
Rating:
5.0

Rep is always nice & tries to assist

SHEILA T. 
Rating:
3.0

It was a drop off. The place was close. Not sure what the staff was like.

David H. 
Rating:
5.0

Nothing, service was great, friendly and helpful

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LEONARD H. 
Rating:
5.0

very helpful

Ronald B. 
No reviews have been submitted for this location.

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