I didn't mean to click yes for "clean and inviting" or no for "helpful" - you really need an "N/A" option because this location hasn't been open the two times I've returned there. It's an OK place, but I wouldn't go out of my way to recommend it. The first time I dropped off there it was close to pitch black (in the early evening). I didn't expect to see anybody on-site as I was aware that it wasn't open on Sunday evenings, but I did expect some minimal level of signage or instruction as to where to park, where to drop keys, etc. I had to call the 800# and after reaching a very nice person the upshot was "park in any available spot". There was arguably one, maybe two "spots", both of which were down a steep driveway outside a locked gate. I parked in one, which wasn't marked "U-Haul return" or anything else. Similarly, I dropped my key through a mail slot in the office door, while noting that there appeared to be a non-functioning U-Haul key return a few feet away. It's a fine looking self storage location - but I think there's room for improvement in terms of clear guidance for U-Haul customers.
MICHAEL H
Store Here Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, MA 02364
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Customer Reviews
- 3.0 Average Customer Rating
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I could not pick up the truck through the app. I had to go into the office. The truck was not in an obvious location, as the office manager had to go and bring it around. It would have been helpful to know in advance. Also was charged $30 additional. I was offered $30 discount to return to Portsmouth instead of Lee, NH. I had picked Lee, NH, as my storage unit was there. Instead, I was charged the $30 as if I had returned to Lee and additional mileage, because your system did not acknowledge that I wanted to return to Lee and not the town I was relocating to, so your app was misleading. Frankly, I will be reluctant to use your services again. I had a pleasant and easy experience with Penske last time, and I believe I will go back after this experience.
HELEN CLocation didn’t mention you would need a code to drop of key, I had to contact U-Haul support to find out while standing in the cold. Parking spots are too tight and small for the bigger trucks, not well labeled, and it’s very dark.
ANTHONY DGuy at Kingston is a cool dude
Kyle PMy overall experience was great. Only complaint is that I got an email 3 days later saying I hadn’t returned the equipment. One call cleared it up, so not nuch of a problem.
Kathy K