I have no issues with the actual locations but more so some of the rental processes. Original rental place gave a way my rental 1.5 hours after my original time without leaving a message or communication that they were doing so. I was then forced to go to a different rental location the next day for my rental. The online system was not working at that location so I had very limited paperwork and confirmation about my rental. Lastly, it was not clear that one way rentals are not daily charged but mileage charged. I was given an estimate of $1800 for 10 days for a WA to VA move but then charged $2200 at pick up. I was under the impression that daily rates mattered so I returned the rental at 7 days but was not reimbursed any money. Overall, unimpressed with some of U-Haul policies. All 3 locations had friendly and helpful staff though
ASHLEE W
Ideal Storage Partners
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingston, WA 98346
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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So fantastic! Great job. Helpful and infomative, thank you!
Bruce GDrop-off was fine. Pickup was very stressful. Expect a refund for lack of supplies.
Blaine CWonderful front office Staff ! Helpful, capable and efficient. Great Service, Good Value, Good Location. I would recommend this company will use again myself.
STEVEN DThe drop off was amazingly easy!
MICHELE K