The Uhaul online experience was terrible. After attempting check in several times I resorted to check in at the pick up location. Online kept telling me to enter a valid province name... how many ways can I write ON or Ontario? At pickup I received a text asking me to verify the vehicle but the license plate upload failed 3 times so I ignored the request.
Richard G
King's Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kingsville, ON N9Y1H2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was so angry I chose not to enter and speak with anyone. Especially as I know this location likely had nothing to do w the condition of our subpar truck.
mark kI came to this location AFTER being very disappointed at another location. I was told originally I could not get a 10 foot truck in this location so they moved me to another location. I asked the new location if they would be open New Year's day and he guaranteed they were. Lie #1. Wasn't open. Then they didn't even have the truck available I had ordered. The person the day before decided not to bother bringing it back. So my move could have been derailed. The original location said he lost my phone # to call and tell me. Lie #2. Initially he said he should have called me to tell me. He had to come from about 1 hour away to bring me a key for a bigger truck they had on site. I was on a schedule and didn't feel I had to sit around waiting for them to show up. I cancelled that truck and went to Kings and rented the van they had available. Moving forward, if I have to pick up at the location that wasn't there for me, I will probably go elsewhere. I was very disappointed in this situation and will think twice renting from Uhaul again. There should be at least a steep penalty for not bringing back the truck on time.
Luanne RWhen I unlocked the door both seats were covered in white or Grey cat or dog hair. I'm allergic & I spent the day sneezing & eyes running. Van was not clean - prices quoted on website went up from quote on site - not a satisfied customer at all.
Janice Mdrop-off was quick and easy. Guy at desk mentioned that the lot was over capacity and that Uhaul scheduled a drop off at this location even though they were over capacity. He ended up taking the vehicle but similar to the pickup location getting moved it felt disorganized.
Alexander P