I rented a truck in Ottumwa, IA and had to drive to Kirksville, MO to pick up the truck. I was guaranteed that the Mileage was from Ottumwa, IA to Menomonie, WI, that I would not be charged for any extra mileage. Yet when I returned the truck a day earlier than it was due, I get a message on the "APP" that there was an extra $17.94 charge. I do not feel that I should have to pay any extra charges. If I do have to pay this extra charge, then I will be posting all over Social Media about my whole experience with renting a truck from Uhaul and I will advise people not to use Uhaul for any of their needs.
Patti C
The Storage Shed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kirksville, MO 63501
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Customer Reviews
- 4.5 Average Customer Rating
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Pam FWe reserved the trailer at a different location, then when we got there the trailer wasn’t there. We had to go to a different location to pick it up.
CARMEN MDespite posted hours being open on Saturdays, the location was closed -- perhaps because it was a holiday weekend, but a long weekend is just when one might expect people to be moving. It was much less convenient to try to pick up the truck via the app -- the app requested a passport or a lease agreement as an additional form of ID. By the time I entered a substitute, enough time had been wasted on the app that the reservation had to be renewed when I ended up calling for assistance. The entire process took about an hour and a half -- it would have been much expedited if the office had been open. On a lesser level, the cab of the truck had not been cleaned, and the loading ramp of the truck had not been swept off but had lots of gravel and dirt on it.
Kerry MPleasant staff. Great service
Joe S