Honestly I was overall very disappointed. After reserving the U-Haul the location gave me a very hard time in retrieving the vehicle . I had to call multiple people and get transferred on multiple occasions to get the resolution which was simply speaking to the store associate to give me the keys. This whole process was an inconvenience and delayed my moving process for over an hour. In addition to that the engine light was on which obviously worried my family and I throughout the entirety of the time. Furthermore , I had the reservation until Sunday the 20th at 9am and I returned it on Saturday at 3:30 pm and still was charged the full amount which I think is unfair. I’m really hoping someone can reach out to me regarding this because I would appreciate a refund .
Paulette A
Vineland Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kissimmee, FL 34746
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I had a deflated tire and the dolly ( that I paid for) I never get. The cashier told me it will be on the truck. When I arrived at destination and open the truck it wasn't there. That create us a big issue. Plus the deflated tire couldn't let me finish my move and I brought back the truck 1 hour late because I had to wait 2 ,5 hours for a road assistant to change the tire.
Antonio MThe space where the trucks are parked need improvement, overall the staff was very helpful and friendly. And the truck worked well. I'm grateful.
Chekereha DThey overcharged me 189$ plus the 77$ I initially paid i used the truck for 5 hours i returned it with a full tank of gas when I called the location they were rude and condescending to me I don’t appreciate the service the treatment i received was very disrespectful they denied me my refund they told me its not thier problem and take it up with customer service and if you are not happy with don’t use the uhaul service again absolutely astonishing how they charged me without any explanation for 189$ that I can’t get back unbelievable
ahmed EGreat
Maykel C