The whole building smells like restroom, and the truck was not actually filled up when we got it. It is annoying to rent if you don’t have the app because they don’t tell you what you need to do when you first get the car. I hate having to have an app for everything.
Elizabeth S
Vineland Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kissimmee, FL 34746
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkWindshield wipers scrapping windows, brakes screeching metal on metal, given wrong dolly was unable to use the big heavy orange dolly given, blankets not folded properly and neatly.
bridget cNot be on FaceTime while doing someone’s rental and having 2 conversations at once. Have an agent available Sunday morning to check in a truck so the renter isn’t charged for an extra day even though they were early to drop the uhaul off. Don’t put on insurance, and roadside assistance that the renter did not ask for. I was charged over $80 in unnecessary and unauthorized charges. The convenience store worker was nice Sunday morning, but he doesn’t handle the rentals. Their system set up of texting and the operator processing whenever she wants remotely doesn’t work.
SAVANNAH pHad to wait too long to get the truck key released, i guess it was missed communication between agency’s Truck A/C never worked properly while temperature was around 105 degrees, truck front wheels feel like it was about fall apart every time you pressed the brake pedal. Was told that i must to return the truck to the same location, while every other rental place allows to return to another location instead. Still today im waiting for the charged amount to be adjusted from the original price . Honestly didn’t expect it, U-Haul used to be more just truck rental, was a place that make feels like home 😱😱
Oscar PThis location registered the vehicle drop-off 15hours later. I had to call customer care, thankfully I got refunded. For the extra day.
Stefan L