I requested somebody evaluate my bill due to the fact that it was $180 for 3 hours. Somebody told me they would get back to me and never did
KATRINA P
Vineland Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kissimmee, FL 34746
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThe guy at the counter when I tried to turn it in acted rude and unprofessional. The app wouldn’t work for me to submit the pics and mileage and he was of no help. I wound up just putting the keys in the after hour box just to not deal with him.
JOSHUA MThe whole building smells like restroom, and the truck was not actually filled up when we got it. It is annoying to rent if you don’t have the app because they don’t tell you what you need to do when you first get the car. I hate having to have an app for everything.
Elizabeth SWindshield wipers scrapping windows, brakes screeching metal on metal, given wrong dolly was unable to use the big heavy orange dolly given, blankets not folded properly and neatly.
bridget cNot be on FaceTime while doing someone’s rental and having 2 conversations at once. Have an agent available Sunday morning to check in a truck so the renter isn’t charged for an extra day even though they were early to drop the uhaul off. Don’t put on insurance, and roadside assistance that the renter did not ask for. I was charged over $80 in unnecessary and unauthorized charges. The convenience store worker was nice Sunday morning, but he doesn’t handle the rentals. Their system set up of texting and the operator processing whenever she wants remotely doesn’t work.
SAVANNAH p