Moving Truck Rental in Kitchener, ON at Most Convenient
(U-Haul Neighborhood Dealer)

59 reviews

569 Lancaster St W   Kitchener, ON N2K3M9

(519) 742-0707

Location Hours

  • Mon-Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(519) 742-0707

569 Lancaster St W
Kitchener, ON N2K3M9

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 9 pm
Truck Rentals

One-Way and In-Town Local Rentals in Kitchener, ON N2K3M9

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

59 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Great customer service

Ravindra S. 
Rating:
5.0

Most Convenient U-Haul was a wonderful, professional experience. Than You!

DAVIDW H. 
Rating:
1.0

I called to rearrange my pickup time. They give me another time later to go there. Surprisingly, when I went there at the confirmed time they were close. You can imagine all my other arrangements for moving were completely blown up. I don't know what else to say except I'm sorry for such careless service.

Ali G. 
Rating:
5.0

Great service

DAXITH C. 
Rating:
5.0

The gentleman who processed the rental was very pleasant, accommodating and helpful. I very much appreciated his customer service.

PAULJ F. 
Rating:
5.0

The gentleman at the counter made my life much easier. He was very personable and provided the best service I've had with U-Haul. Thank you sir!

Brendon P. 
Rating:
5.0

Super nice customer service.

Tejas D. 
Rating:
4.0

Equipment was clean but the windshield wipers were loose and a hazard should someone drive in poor weather and not have the means to repair the wipers on the road. The passenger side did not move without tightening, and the driver side wasn't much better...

Rebecca M. 
Rating:
4.0

The aplication entry in computer was slow. Not sure if the whole system is slow or just this location. Othervise the whole process was a plesent one.

DIMITRIJE M. 
Rating:
5.0

The service was amazing.

NAYEONG L. 
Rating:
4.0

The gentleman who helped me was knowledgeable ,proficient and all round good guy ....would definitely go back

DAVE BRUCE R. 
Rating:
5.0

Super fast and effortless check-in and check-out! Plenty of space to park as well. 5 star hospitality!

Samuel H. 
Rating:
5.0

Great service! One stop shop for great pizza and all other goods. Truly the "Most Convenient" convenience store!

Samuel H. 
Rating:
5.0

There is nothing I loved the service

Krystal K. 
Rating:
1.0

Representative at store, over charged me promising that U-haul would reimburse me for the extra charges. Charged me for 16 miles vs what a told him would be a 16km trip maximum. What should have been a $29.61 purchase, ended up being $52. Also was charged a return late fee for $20 but was never told, picked the truck up at 7pm and returned it by 8:20. Ridiculously bad and shady service at this location that I would never recommend. Will not use U-Haul again unless fully reimbursed for all of the ridiculous extra charges and poor services from their representative.

JOSHUA CHRISTOPH B. 
Rating:
5.0

Neighborhood U-Haul is the only way to go. Accessible, friendly, convenient locations and fast service.

KIRK L R. 
Rating:
1.0

I rented my vehicle online at this location and when I showed up at the location I was forced to go inside the store and sign the paperwork and provide all the details I already provided online. I've rented uhauls before online and it's simple Rent, pickup, and return your truck 24/7 without having to come into the store. When I questioned the guy at the counter about why I was being forced to come in and sign paperwork, The guy at the counter argued with me and told me to rent a vehicle elsewhere like wth?? The vehicle was also not cleaned from previous renter, no washer fluid and the brakes were squealing on my vehicle.

JON N. 
Rating:
3.0

It's not the guys fault at all at this location, but truck was given away for myself and others and I had reservation. He said it's not his fault. Actually U haul said it's ok to give it away to a customer who is actually there and therefore there goes your reservation. This is very bad Pratice U haul conducts

ZEESHAN ALI RAND N. 
Rating:
5.0

Excellent customer service! :)

CHRISTINE LYNN P. 
Rating:
4.0

The reservation center needs to communicate with your rental locations better. I asked for the truck for 48 hours and the reservation center never put that on the computer system. The agent was calling me this morning wondering where the truck was.

WILLIAM A D. 
Rating:
3.0

For the convenience, the location was suitable. Everyone has a different standard they live by. As the cleanliness of the Van - the windows and mirrors were dirty, the door pockets, cup holders, dashboard, etc could have benefitted from a cleaning. As well, the Van smelled of smoke. The Staff person was very helpful and provide good service. Thank you.

Katherine S. 
Rating:
4.0

They did not have the truck I originally ordered but the store owner was very helpful

THOMAS F. 
Rating:
5.0

Honestly the best U-Haul location to deal with! Very friendly staff, and usually have a good availability of vehicles to rent out!

Benedict R P. 
Rating:
5.0

Staff was great, very fast & friendly! Truck was ready to go! Great location to deal with!

Benedict P. 
Rating:
5.0

Great location, owner was so sweet

MACIE MARY KATHE P. 
No reviews have been submitted for this location.

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