Location was convenient for me and close to my house. It was a little different picking up the truck at a hotel but everything went smoothly and I was in and out in no time.
Joseph L
Best Western Inn La Plata
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Plata, MD 20646
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Because this was the only open U-Haul representative available on Sunday, we appreciated the convenience. However, there should have been a trained U-Haul employee stationed there, not the hotel Concierge. The only reason we ended up in Laplata, Maryland, was that the location we were initially directed to pick up our truck was closed, and the representative at the 800 number told us we could go to the Laplata location. Why there wasn't a representative at the initial location is mysterious to me. The extended trip to pick up the vehicle caused us to use more miles than expected. I was also faced with a few road challenges getting to the destination, which increased our mileage usage. However, upon returning the vehicle, I explained this to the return center, and the manager did understand the inconvenience. Thank you for that! The truck performed excellently! It did not have the supplies we asked for, but we had the main item to help us with the move. I am still loyal to using U-Haul!
BRIAN HU-Haul should require dealers to finalize invoice at time of return if customer requests. This will help reduce any potential disputes from discrepancy with traveled miles and final fuel levels that might occur after the customer has left. Also I recommend ALL customers take pre-trip and post-trip pictures or videos of U-Haul vehicle exterior, interior(including cargo area), and dash area (pre/post trip mileage and pre/post trip fuel level)
ERIC GVery easy return. Nice rep!
DEBORAH HCustomer service was ok. The front dest could use some help when busy. The clerk was ticked off by another customer that came in while I was being helped. The clerk proceeded helping me however when I asked him a question he seemed to be short tempered with me. Under the circumstances I rate this location a 3 star. However the truck that I rented was just what I needed and it provided me with what I needed it for.
Michael S