U-Haul should require dealers to finalize invoice at time of return if customer requests. This will help reduce any potential disputes from discrepancy with traveled miles and final fuel levels that might occur after the customer has left. Also I recommend ALL customers take pre-trip and post-trip pictures or videos of U-Haul vehicle exterior, interior(including cargo area), and dash area (pre/post trip mileage and pre/post trip fuel level)
ERIC G
Best Western Inn La Plata
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Plata, MD 20646
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Very easy return. Nice rep!
DEBORAH HCustomer service was ok. The front dest could use some help when busy. The clerk was ticked off by another customer that came in while I was being helped. The clerk proceeded helping me however when I asked him a question he seemed to be short tempered with me. Under the circumstances I rate this location a 3 star. However the truck that I rented was just what I needed and it provided me with what I needed it for.
Michael SNot happy........The return process was not comforting and not very well explained. The POC simply said thanks for the keys, didn't want to look at the vehicle, check the mileage or give me a receipt. He just said that he 'had it' and would send me something later. That was at about 11-11:30....then just after lunch I received a call from a u-haul rep asking me when I was returning the vehicle.......major disconnect that did not make sense. I was heading out of town but I chose to go back to the location to verify all was OK ...which cost me an hour.....there was a different POC who said that the person who needed to check it in was not there but would be later in the afternoon and would do it then. Not a good process! Also, not that I was charged for other things that I did not sign up for. I didn't ask for moving pads nor did I receive any, I didn't sign up for safe move or trip and I was charged for 4 gallons of fuel at almost $5......I only drove 25 miles and the fuel level was very close to where I picked it up......I think I was over charged for all the above.
MICHAEL TThe only thing missing was the lift to roll the dolly up onto the truck because everything can't be lifted up to the height of the truck if you are a woman trying to move some things alone.
Valerie B