When I picked up the truck the vehicle smelled horrible, did not have a ramp, one head light was out, and there was less than 1/4 tank of gas. When I returned the vehicle and received my final bill an extra 15 dollar safe move fee was added that I had previously declined. I had to call and it was removed but it was dishonest and not something I should have had to clear up in the first place. The gentlemen who rented me the truck was pleasant but the vehicle and the experience after I returned the vehicle was not what I would have expected from U-Haul.
Jason N
Best Western Inn La Plata
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Plata, MD 20646
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Customer Reviews
- 3.5 Average Customer Rating
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over charged me for 15.00 for something i did not athorised
RYAN KLocation was convenient for me and close to my house. It was a little different picking up the truck at a hotel but everything went smoothly and I was in and out in no time.
Joseph LBecause this was the only open U-Haul representative available on Sunday, we appreciated the convenience. However, there should have been a trained U-Haul employee stationed there, not the hotel Concierge. The only reason we ended up in Laplata, Maryland, was that the location we were initially directed to pick up our truck was closed, and the representative at the 800 number told us we could go to the Laplata location. Why there wasn't a representative at the initial location is mysterious to me. The extended trip to pick up the vehicle caused us to use more miles than expected. I was also faced with a few road challenges getting to the destination, which increased our mileage usage. However, upon returning the vehicle, I explained this to the return center, and the manager did understand the inconvenience. Thank you for that! The truck performed excellently! It did not have the supplies we asked for, but we had the main item to help us with the move. I am still loyal to using U-Haul!
BRIAN HU-Haul should require dealers to finalize invoice at time of return if customer requests. This will help reduce any potential disputes from discrepancy with traveled miles and final fuel levels that might occur after the customer has left. Also I recommend ALL customers take pre-trip and post-trip pictures or videos of U-Haul vehicle exterior, interior(including cargo area), and dash area (pre/post trip mileage and pre/post trip fuel level)
ERIC G