Truck was clean, but was unlocked when we arrived. All in all the location itself is fine. The CSR who called my wife to verify her number as a 2nd alternate contact was extremely rude. She was also extremely rude in chat when trying to get the truck in the first place. I don't think it has anything to do with the location so much as the check out process and corporate personnel.Thomas P.
Moving Truck Rental in Lake Orion, MI at U Store Lake Orion
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lake Orion, MI 48362
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The drop box was easy to use.TIMOTHYJAMES B.
Our online truck reservation was physically visible, but no staff at site to facilitate the rental. Also, the type of dolly/cart we reserved was not available at the site - we had to use an appliance dolly instead. Onsite staff said it was Uhauls' fault and a Uhaul customer rep said that we had a contactless pickup (for which there was no indication on our contract/email info, nor did the onsite staff have this info). Ultimately, Uhaul made good with a $50 credit, but the experience was frustrating, and our move was delayed several hours while we ironed this out.Kimberly S.
The check out on a Sunday was very confusing and took an hour with help on the phone to complete transaction and get the truck. Wouldn't suggest doing it thTi W.
This has nothing to do with the Rental location, but I was called a day or 2 before my move to notify me that the 26 FT Uhaul truck I ordered from a location 5 minutes away was NOT available and this location in Lake Orion was the closest with a 26 FT truck. Although Uhaul added 50 miles to my contract, they did not compensate me for the gasoline to drive it 40 miles to my house. The original pick-up location would have only been a 5 mile drive to my house.Brian C.
The Lake Orion staff were professional and the dropoff was quick and simple like the whole process should've been. They restored my faith in Uhaul. But I'll never return to the Port Sanilac location.Carol S.
Had a hard time checking out after hours. Poor WiFi service in this location.Michael W.
Great customer service and easily available!Kristina K.
The self check in is horrible. When you call U-Haul there is a ridiculous wait time, and no one answers. Service is terrible!!!ANTHONY VITO B.
none, overall a great experienceMadison T.
Please move the dolly and blanket away from the loading door. It was in the way and I had to break the seals to load my item into the truck. I wasn't charged thankfully but still was a hassle and doesn't make much sense. Putting them towards the back would be much easier.Spencer F.
Very nice location. Very personable staff.Ramneek B.
Good location. This was the 3rd location I had to go to drop of the trailer I rented though. The first did not accept trailers and the second didn't accept trailers that large (6x12). Would have helped if that was advertised and then the first stop pointed me towards the second.Phelan S.
The lady who rented to me was very sweet and helpful.Kristineann N.
Marvelous experience, could not be happier!Douglasmicheal O.
None of your electronic media systems work fully. I was unable to complete the registration form beyond step 2. And it would not tell me what was wrong with the form. When returning the vehicle the app asked to allow location, it was but it refused to accept it and we could not finish the return. I called the 800 number, 800-go-uhaul and all I got was this stupid survey about vacations. Never did reach anybody who could help. You need to rework all your electronic media. It really leaves a bad feeling behind.Paul N.
The representative her was very knowledgeable and helpful!Dean H.
VERY NICE AND HELPFUL PEOPLE! GREAT EXPERIENCE.Thomas P.
I am going to contact U-Haul directly to complain that I reserved a 26 foot truck, they gave me a 20 foot that was not adequate for the items I had. Do not reserve one and substitute another,Nancy D.
The lady serving me was nice and the truck was fine to drive, but because of the previous person being so late to pick up the previous truck I had to pick it up a whole hour late, got charged for gas even though I put gas back in, and was offered no money off for it being so late to pick upRACHEL S.
I can not recall the young ladies name who works at the storage place I reserved the truck at, but after calling 3 other places in Lake Orion who also had hauls and being treated like an inconvenience, she had me set up in less than 10 minutes. She made a difficult situation much easier!!Jennifer J.
The truck I rented has very loose steering and needs to be addressedBRIAN G.
Quick and easy in and out fast!!Alan R.