I made my reservation online, declined all insurance and other add-ons, and got a $57 discount on the rental by agreeing to return it to Chambersburg, PA instead of Hagerstown, MD where I live. Unfortunately, when they processed my reservation at pick-up, I was charged full price for the trailer as well as $30 for insurance. My husband did not notice the error until we were in Chambersburg, returning the trailer. Now I have to get a refund and wait for it to process to my credit card. I was not a happy camper, and it spoiled what was an otherwise very pleasant experience.
TERRY M
Dalton Mountain Motorsports
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, NH 03584
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Customer Reviews
- 4.5 Average Customer Rating
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Location was fine, pick up process through the UHAUL App was a hassle!
Mary NIt took 4 tries to find a dolly with working taillight. I would suggest a maintenance program, to insure availability and not lose income.
RONALD OCheck engine and tire monitor lights were on. Please disclose these kinds of things at the outset. I had to call in and wait for the guy to come back from lunch to confirm it was safe to drive. Also install a backup monitor.
HELEN JAs I had told Nick the rental manager; there was a slight bounce in the toy trailer I rented at approximately 40 MPH. At higher speed the bounce appeared to dissipate. Nick was very helpful with the hook-up of the trailer and assured the trailer equipment was in working order.
Terry S