I would not recommend this location to anyone. I first came to pick up the truck. Michael said my gas is at 1/4 but in fact it was 16miles to empty and the mileage reader read 120,997. I told Michael the mileage is wrong and no gas was in the truck. I took a picture of the odometer. Micheal proceeded to meet me at the truck gave me 20 dollars and said make sure you bring it back at 16 miles but never fixed the paper work on the mileage. He kept asking if I had pictures and I said look at the truck yourself as this is not my job to make sure the truck mileage and gas is accurate. I dropped truck off the same day. I went back to the U-Haul asking if my mileage was adjusted. He stated I went over my miles. I drove the truck to my house and downtown Lancaster , back home and back to the U-Haul accumulating 13 miles but the paper work said different. He ask me to show proof of the mileage which I did and that’s when Michael proceeded to say call U-Haul and take it up with them. The conversation went down hill and I had to just walk out. This U-Haul location is scamming people. Michael is lazy and doesn’t make sure truck mileage and gas is accurate. I want my money back from the miles o did not use. I will never go back to this location.
Pamela D
Access Self Storage Lancaster
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, TX 75134
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent customer service.
Carol BIt is a good place to rent from.
LEONARD RI was misled about the return policy and was charged extra on my credit card, I’m for sure that I will not use the location again….🙁
PATTY KThis 3rd party company is not open for business during the hours posted on the door. At the close of this rental the agent did not document the actual time the truck was returned and did not want to acknowledge the error made. However this error caused a significant increase in the total cost of the rental. This comp;any could in the future become a liability threat to the U Haul organization as a result of their unethical business practices.
ELIZABETH G