There was no barcode to scan for my return. The key box is very far from the actual vehicle so I had to drive back and forth 3 times to pick up my vehicle. I never had to go inside and never saw any staff so I can't speak on that. The door to the office was unlocked even though it was closed.
Holly M
Starland Global Logistics LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lansing, MI 48910
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThey should have done a better job of explaining this location was self serve and that it was manned with shorter hours. I worked out but I lost some time with my move.
John WFriendly and clean location and the drop off process was effortless.
Skyler LThe only review I can even think of is the fact that I was overcharged. When I originally picked my truck it was for 2 days it was a pickup in Roseville Michigan return and Lansing Michigan. Somehow during the transaction without my notice it changed to one day. However the cost was not affected by this change it was still the same cost as the original agreement advertised on your website for 2 days one way move. I was charged 58 extra dollars without my consent or knowledge. This very much upsets me I have called and filed a complaint and requested a full refund so far I have not heard back
Michelle FThere was no one there and the placed looked basically abandoned. If it were not for the 2 trucks that was out there I would not have dropped it there. Not even a trash can for the small cups and stuff we had in the cab.
Freddie L