I am very pissed off though for the original location that I was suppose to pick up from. For one they need more people and for two, I was a little bit late and canceled my order. I spent over an hour trying to do my online order, finally get through, says it was cancelled. I walk in and the girl is already helping some one and asked what I needed. I said I just spent a solid 15mins trying to get through to my reservation on the app and I get to the end and says cancelled. Her response was okay ill be with you in a moment. 45 mins later finally gets to me and tells me that she canceled the order and gave the truck I reserved to the people she was helping in front of me. I told her I was cause I spend 15 mins just trying to navigate through your online reservation and you asked me what I needed when I came and she couldn't have used common sense that oh this is the one I just canceled and instead let me stand there for 45mins waiting on her to finish up with giving the truck that was suppose to be mine to someone else. Then she reserved another truck that was way out my way so I go to pick that up cause that is the only one left near me and had to pay extra in miles and it was suppose to be for 24hrs and she only reserved the truck for 7hrs for the same price as if I wanted for 24hrs and she put insurance on the truck when I did not want it! Really disappointed in how they handled that. At least an email or something should have came to me about it being canceled and they girl should have had more common sense. The place I did pick up from was very nice and understanding but I will never rent for Uhaul again from that experience at the first place. Absolutely ridiculous.JAMES E.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Largo, FL 33770
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- 3.0 Average Customer Rating
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Being a gas station, this apparently is not their expertise or focus. Not only was the truck I reserved not available when I arrived, I was given a larger truck for my troubles... only to be called and asked to come back once the truck I originally ordered was returned by a late rental. Then once I returned, I had to wait another 30 minutes while they straightened out the confusion with UHaul on the phone. Bad experience.DAVIDKEITH E.
U-Haul place a second fiddle at this place and no one there really knows how to work the U-Haul application. We had to wait 10 minutes for someone who wasn't working to come to work to fix it. And to top it all off when I get back I was charged $14 for a insurance that I did not request apparently they did not even look at my reservation. I would like a refund on my $14Cleveland S.
It's weird that it was inside a gas station. I was confused and the people seemed like I bothered them.Sarah P.
Drop off was okGary V.