The check engine light was on. I told the owner they said "ok you'll be fine sometimes it could be the gas cap. I'll look into it when you return it!" Plus they told us we can return anytime before its due back. We'll wave the fee if you return before its due back. I WAS STILL CHARGED $20 FOR RETURNING IT BEFORE IT WAS DUE BACK. The return time was at midnight. I returned it about 9pm. I got charged anyway even after they said there wouldn't be a charge. I tried to call them repeatedly once I seen the charge today. Their phone kept going to voice-mail. Even when I called from a different number it would go directly to voice-mail.Michael C.
Majestic Auto Collision Repair
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Las Vegas, NV 89102
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- 3.0 Average Customer Rating
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Jesse, guy up front is very rude and does not care about the customers a lot. Didn't include furniture dolly and also didn't reimburse money for the gas since it was empty when I got it. Will be filing a claim with U-Haul and my bank. Good luck. I recorded everything.Shaber R.
Not charged people for turning in a truck after hours when it was turned in at 2pm well before it's time and to make sure have the people collect the key at 2 o'clock in the afternoon instead of being closed?Usef W.
We rent for our business 4-5 times a year. This is our first time at this location. When we got there, the gentleman that checked us in seemed irritated. I know it's a body shop but we had a reservation and should have none we were coming. He told me that I received a link. I told him there is an issue with texts and that our regular shop usually has to resend them to me. He said, "I don't know". I told him that if I don't get the link I can't add my license. So he went in the system to fix it. Then he told my coworker that the truck is in the back. There are a lot of cars back there (body shop) and he said it was difficult to get out. Usually the other location will pull it up front for us. I was finishing with the gentlemen and he said we were all done. I told him that we didn't have the text to upload pictures/verify mileage/etc. He just shrugged. I text around to the people that were on the last project and was able to get it sent. When we returned it, we pulled it in front of the gate (there are two u-hauls out front). The guy asked why we didn't back it back in to the very back because that is where it goes. My coworker said he wasn't doing that. He didn't want to hit any of those cars in the back with a 26' truck. They guy was upset and said to never rent from him again. We had already said earlier that it was the worst service and this just topped it off.KELLY LORRAINE B.
Horrible customer service. Act like they didn't want me there. Tried to rip me off.Michael H.