Staff are very hellpful and professional. It was an easy process and they handled everything perfectly.
FARIDOON K
Storage Durango Blue Diamond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Las Vegas, NV 89113
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No notes. The entire staff was kind polite and helpful.
Lucas RI recently had the most frustrating experience with U-Haul that has compelled me to share my story in hopes of warning others. From the very beginning, I was treated unkindly and left feeling completely disregarded as a customer. I made a reservation for a truck rental with a scheduled pick-up at 6 PM. However, when I arrived to collect the vehicle, the store was on the verge of closing, and I was informed by the representative that there were no reservations under my name. I presented my email confirmation, but he refused to assist me. After this discouraging encounter, I called customer service, only to be met with rudeness and a lack of support. I spent 30 minutes on the phone trying to reach a representative who could help me. When I finally asked to speak to a supervisor, the representative abruptly hung up on me. I was transferred multiple times before finally reaching someone who seemed to know what was going on. To my shock, I discovered that my reservation had been changed to the following day at 10 AM, just 30 minutes before my original pick-up time. This was a huge inconvenience, as my reservation was supposed to allow me to pick up the truck on Friday at 6 PM and return it Saturday at the same time. Due to this mishap, I had to pay for an extra day at my old place since I was unable to move as planned. The customer service representatives showed no concern for my situation and suggested I drive 40 minutes to another location, incurring additional mileage charges, or wait until the next day to collect the truck. It was a take-it-or-leave-it scenario, with no one willing to help make my experience any easier. Having used U-Haul for over a decade, this experience has left me disillusioned. The lack of empathy and support from the staff was disappointing, and I will not be returning. It’s disheartening to see such a significant company fail to prioritize customer service. If you value your time and peace of mind, I strongly recommend looking elsewhere for your moving needs.
RIARE KNone
AL NGreat service and easy
KARLA N