Location was closed upon arrival. A sign was left to call a different number. Fortunately, we had the ability to pick up the equipment with online access.
Susan T
Parkway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrence, KS 66047
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Customer Reviews
- 4.0 Average Customer Rating
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No customer service. The uhaul sight asked if we wanted to do in person or 24/7 pickup. We chose in person, it showed this location to be open and have staff for our pickup time, but we got there and no one was in the office. We couldn't do online checkin at that point. Wasted over 30 minutes trying to get the uhaul.
Dale SWhen I reserved the truck I requested in person pick-up. No one was there and I called the number on the building. An answering machine message told me my call would be returned shortly. I left 3 messages and did not hear back in 20 minutes. I contacted the U-Haul business on Kasold Street for assistance.,They were able to look up my reservation and told me I would have to use self check-in at the Wakarusa location., I worked through the process and when I finally got the keys they would not unlock the assigned truck and the license plate would not verify. I called the Kasold location and Chris told me the truck I was assigned was the other truck on the lot and the keys had been mixed up. Chris then came to the Wakarusa location to be sure I got the correct truck/keys. I had rented an appliance Dolly and there was not one in the truck. I had to drive to the Kasold location to get an appliance dolly. I would like to commend Chris from the Wakarusa location for the excellent customer service he provided.,
Melinda GThe man who we interacted with (Pete N) was not ready for pick up at the pickup time of 10:00am. We had to call coorporate U-Haul. He then came out 17min after open time. He was incredibly rude telling my mother and I that he "wished he wouldn't have come in to work today" when we were nothing but polite. When we booked the Uhaul at a different location we were told a military discount would be honored. Pete then made a big deal of mocking it. Afer about 30 minutes of extremely rude, disrespectful, and unhelpful interaction we finished the paperwork. He handed us keys and didn't even tell us which uhaul we were supposed to pick up on the lot. We were given no instructions and no help. If I was moving from Lawrence again and assigned this pick up location I would cancel and find another service because of how poor this interaction was.
piper rReceived the vehicle on empty. Had to put $92 in to begin my move which I shouldn’t have had to, or at least be reimbursed.
CARL H