It was closed when I arrived to pick up the equipment (arrived at noon and was supposed to be open until 1PM). Another person arrived while I was connecting the trailer and was told they should be open too. Maybe they had an emergency come up. I left a voicemail on the business number and took the trailer. U-Haul called me an hour later asking if I still needed my reservation and I told them what happened so they checked me in over the phone (I thought I had done that in the app, but didn't). When I went to return the trailer the next day, there was no where to put it due to the amount of returns parked along the street and the business was closed that day, so had to park it in the grass (which is where I picked it up from).
Jacob H
Parkway Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrence, KS 66047
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Customer Reviews
- 4.5 Average Customer Rating
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The truck smelled of old cigarettes and cheap air fresheners, the the cargo box leaked when it rained.
Hanna AI am not sure why I had a $61.24 missing/damage fee charged to my credit card. I WAS ONLY GIVEN 6 Blankets and they were folded in the back of the truck which was also swept out clean when I returned the truck. I has asked for 12 but they only had 6 to let me use. The gas tank actually had more than when I picked the truck up. Otherwise, the turn in location was very good.
George SThis was a self-drop off so I didn’t interact with anyone.
Michael GI received excellent service at this location! I never would have completed checking out the truck without his assistance!
Annette H