To Whom It May Concern, My name is Melika, and I recently rented a truck and trailer from your Oregon location on June 30, 2025, and returned them on July 3, 2025, to your facility at 102 S. Union Ave, Bakersfield, CA 93307. Unfortunately, this experience was highly frustrating and disappointing due to multiple serious issues with both the truck and trailer. 1. Trailer Malfunction and Vehicle Damage: The trailer was not properly inspected and was not functioning correctly. The design of the trailer made it impossible to open my car door, which caused physical damage to my Mercedes. I contacted your team while on the road and was directed to another location, but they were unable to resolve the issue, causing unnecessary stress and a delay of several hours in my travel plans. 2. Truck Condition and Fuel Costs: The truck’s air conditioning was not functioning adequately, forcing us to drive with the windows down in high summer temperatures, which made the trip uncomfortable and exhausting. Additionally, the truck consumed an excessive amount of fuel—I spent over $500 on gas, which is substantially more than I have paid on previous trips using the same type of vehicle. I believe the vehicle may have had mechanical or fuel-efficiency issues. Given the inconvenience, travel delays, vehicle damage, and unexpected expenses, I respectfully request the following: Credit or partial refund for the rental, in light of the trailer’s failure and the truck’s condition Reimbursement for the excessive gas charges incurred Compensation for the damage caused to my Mercedes by the faulty trailer A formal acknowledgment of this complaint and steps being taken to prevent such experiences for other customers I hope your company will take responsibility and provide reasonable accommodation for the issues I experienced. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, Melika
MELIKA P
B&B Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, OR 97355
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- 4.5 Average Customer Rating
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Thomas MThis was the BEST uhaul experience I’ve ever had. B&B Rentals went above and beyond to make sure I got the exact truck I needed—during peak season in a busy college town, no less. Despite the chaos, of trying to locate the size of truck I needed when there was a shortage, their team was professional, communicative, and genuinely cared about getting it right. I couldn’t be more impressed. Highly recommend!
ANGELA Lgreat service
VERN KVern is the manager at the location. He is a professional kind man who took care of me at checkout and return. Thank you!!
Kurt S