Truck was there and semi ready. Key wasn’t in lock-box. Ordered two dollys, didn’t receive a single one.
Devon G
Highland Lakes Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lewisville, TX 75067
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Customer Reviews
- 2.0 Average Customer Rating
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It was hard to find the drop box.. there’s no clear signing or something that lets you know you’re in the right place
Alberto MThe area is sketchy. Felt as if you were going to be mugged while going to this location. People coming up to you in the parking lot trying to sell stuff to you as well. Pick up was in the morning. I can’t imagine going to that location at night.
Weston WI mean… a ghetto barred up gas station is probably not the best place to put a U-Haul. Gas station attendant had no idea what they were doing and there was literally a guy getting arrested when I showed up. I purposefully selected a place that wasn’t sketchy, and then I get notified that I have to go to the sketchy place because the place I selected doesn’t have the vehicle, but it literally had the vehicle when I reserved it a week before. It is almost comical how bad this experience was.
Daylen RThis was my first time using mobile check-in and it was excellent. My truck was waiting for me ready to be picked up at the exact time scheduled and I checked in using the link sent in my order. I used my phone to check in, take the needed pictures and grabbed the keys from the cashier attendant. The whole process took maybe 10 minutes. The cashier was super friendly as well. Will definitely come back here for my next rental.
Adam H