Had a very poor experience using U-haul. Reserved a truck 2 weeks before needing it. In the call the day before they switched me to another location which was ok. However, when I was going to pick it up at 7 am at the new location it turns out that no one left a key for that truck. I had to call customer service and they rerouted me to another U-Haul location. To not be delayed further I accepted even though it was further away. Got there and while I was checking in to get the truck, the app wouldn’t let me upload pictures and eventually kicked me out of the app. So I again had to call customer service to get another link sent to me. Still had issues due to not uploading, but eventually worked. Costumer service said that it was a service error on their end. The whole process delayed us by an hour.
Joakim K
Ashley Wheel And Brakes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The Person at Lexington office was extremely helpful, pleasant and experienced!!
Anna NVehicle was muddy on the inside drivers cabin. Had to jiggle shifter several times every time to get it to recognize it was in Park
STEVEN DThis was the worst experience I've ever had, and on top of that, I will try to never use U-Haul again. From there being next to zero support, no call, and waiting on hold for 45 minutes, my pickup took a total of an hour and a half, to get a 20ft truck, when I ordered a 10ft. The truck was dirty, the way u-haul does gas is idiotic, as I was left with a quarter tank of gas to drive over 100 miles. If I could give negative reviews, I would. This location also has a cat inside for those that have allergies. To improve, don't rent from u-haul and U-Haul can stop partnering with anyone who has a parking lot.
Christopher FRepresentative was very helpful
SRINIVASA M