I was reserved at U-Haul on New Circle in Lexington Kentucky on Friday, August 29th. On Saturday, August 30 I went to go through the process of renting the truck and there wasn't any availability no trucks. I was sent to Maryland Avenue U-Haul, I had to wait until the representative Jamie appeared because the business was locked not open for proper business practices and process was unprofessional, finally truck rented. I had to call when returning truck( in Louisville Ky )because the gas was on 3/4 of a tank when I received the truck we reach Louisville Kentucky it was on 1/2 of a tank. Once I filled the truck with $15.00 of gas the gauge stated 3/4 but when I returned to the company in Louisville Ky on 3rd Street I was told it wasn't on 3/4's so there was something wrong with the gas gauge and I went back to the gas station (Kroger) and put an additional $10 in the gas tank and it still showed the gas gauge under 3/4's. I called Jamie in Lexington Kentucky to tell him the issues he argued with me stating there was nothing wrong with the gauge at this point I was frustrated and needed him to talk to the representative at the 3rd Street U-Haul regarding the gas gauge issue because they wanted me to pay additional monies that I didn't have and I had already put $25 in the gas tank due to non operational equipment. Very dissatisfied
FELICIA H
Ugly Duckling Antiques
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40508
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Customer Reviews
- 4.0 Average Customer Rating
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Continue on meeting your trucks put more features in there for the driver other than that the experience was pleasant
Keith MThis was the easiest pick up and return I’ve ever done with a rental. The owner of the Antique Shop happened to walk up just as were poorly trying to work the lock on the mobile lock box. Perfect timing. Truck was clean and just what we needed for the day.
Sara EStore was supposed to be open until 4, but was closed and no one was there. Left truck there and did return with app. Another rental customer showed up while I was there and said this was the 4th location he had tried to return a trailer at. Location itself was fine, just no one there. Difficult to rate store properly. After hours drop off box was easy to find.
JOHN FThe gentleman were very sweet!
SAVANNAH A