This location had very awesome people running it. We were offered water as we walked from the nearest bus stop we could locate. As for uhaul itself.. we had booked a much closer place, and were called the day of move 2hrs before pick up to tell us that the location of pickup had changed completely. The level of physical exertion to get to the new location took a toll on our bodies and we ended up needing to quit early and start again the next morning, necessitating a longer uhual timeframe and extra stress. It is respectful to HONOR A CONTRACT or at the very least ask before completely changing locations, which is a fundamental change in the online contract agreed upon. It is really quite unfortunate that uhual itself lacks the BASIC DECENCY of honoring a contract or at least checking to make sure the change is AGREED UPON BEFORE changing a contract. The new location had us walking about an hour. I am highly disabled, it is leg bone deformity that causes great pain. I had to walk over a mile on ROADS WITH NO SIDEWALK.
Kimberley D
Choice Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kapolei, HI 96707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews Work