Van was not 15' as advertised. It is only 12' long. The 2ft of attic space does not count. We rented it to transport 14ft beams and could not even use the truck. We had to rent a trailer to get the project done. Very disappointing and frustrating. Trucks should be the length advertised.
Melissa M
BP Of Castle Hill
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I really wish someone would give me a call. I was charged a cleaning fee for a truck that when I bought, it was filled with broken glass in the back and the truck was mud cause it’s parked in the grass and they charge me a cleaning fee also this truck needed repairs. It looked like the power steering pump was gonna go bad. It sounded horrible. Can someone please call me if I don’t receive a call? I honestly I will never use you guys again 302-513-2266.
RALPH CI received a text as to where I go to pick up the truck. It had been closed down and the phone disconnected. I eventually got to where I was suppose to return the truck and was able to change the pick up location. The person behind the desk had such a strong accent he was hard to understand. He only had the capability to send my contract to my email for which I had no access to away from home. The only documentation I had as proof of the rental was I took a photo of his computer screen. The gas tank indication on the documentation said 3/4 full but the actual fuel level was 1/2 tank. It was a very bad experience
DONALD HMe entregaron el camión vacío de combustible y me cobraron la llenada del camión, me entregaron el camión sucio y me cobraron la limpieza, no entiendo cuál es el proceder de trabajo de ustedes
ESTARLIN DOvercharge poor customer service
RYAN S