I was not the driver to drop off the uHaul but i got their final billing which seemed a bit extreme. I know the unit was a bit late returning because of severe weather in the area and inability to unload the truck in a downpour. However, when I picked up the truck in Madison Heights they told me to refill the truck with gas to the original level which was 3/4's of a tank full and the drop off location charged me to fill the tank to the top...I'm contesting this charge and seeking a refund. Southside Motors were even told by my driver this as he had filled the tank to 3/4's right before returning the truck.
carol w
Southside Motors LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Boston, VA 24592
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The furniture pads I requested were not in the truck. When I went back to the office to ask for them, the staff had locked the doors and “gone to lunch”. I called the number and spoke with someone at a different location who suggested I go to a different location to pickup my pads.
Matthew RCombination did not work on the lock box. There was nobody to speak to other than an AI assistant that wasn't helpful. I was not able get the keys and not able to move. Completely screwed up my weekend. I was charged for the move and was never able to use the truck. This is why I never use Uhaul.
John CDon,t tighten the landing gear on the tongue to much
Jack GI love renting from you all
DORTHY S