I had a reservation for a UHaul truck/ car transport trailer reserved for this day at the Illinois Fleet Service located at 1500 S Schoolhouse Rd, New Lenox, IL 60451. I was contacted the day before by an employee named William and assured everything was all set when I flown in from Detroit. It was a nightmare! After 40 minutes of zero help/ no employees since it was closed on the weekend, I was advised by UHaul that a truck/ trailer combo was NOT allowed by this shop not open. The truck/ trailer combo was not ready as promised. Thankfully, although I had to drive 23 more miles to the Advanced Auto Sales location, I was able to get what I needed and get on the road. Rich was amazing! I’ve never heard of UHaul being closed on weekends-when most people move! I give Rich at Advanced Auto Sales praise and high Marks, however, after dealing with Illinois Fleet Services, I wouldn’t even rate them ONE STAR.
John V
Advanced Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lockport, IL 60441
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Rental was smooth and the folks there are great. I don’t know how it could have been better
JAMES MThe trailer I rented was advertised as a 6'x12' trailer with a ramp on the Uhaul site. I rented the trailer online and traveled 1 hour away to pick up and item. Once I arrived at my location, I realized only the interior compartment is 6' wide while the section where the gate is located is only 5' wide. At that point I was unable to use the trailer due to the width discrepancy and had to return the trailer. Uhaul needs to do a better job and advertise the trailer with the correct measurements.
Robert WTrip went well. I love not having to talk to anyone the whole time. Would recommend this location!
Richard PVery friendly and helpful proprietor
David H