Lots of issues this time, Nikki told me I needed to hook up my own trailer which wasn't an issue but when I told her she was actually supposed to do it she got upset. When I went to return the trailer the following day (before my rental period was up) I had issues with the app so I so I stopped in and let them know that the trailer was back and I couldn't get it checked in, they informed me that they would be sure to get it checked in. Fast forward to today I get a receipt with $70 I. Additional charges, when I called to get the issue rectified I was told that there policy is to charge for returns they do no matter what and that she knew5the trailer needed swept when I picked it up but since she had to sweep it somebody was going to pay for it. Very unprofessional and I will not return to this location
PATRICK H
Logan Community Thrift & Consignment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Logan, OH 43138
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Location was great. Costumer service was not helpful at all with any of my issues.
MARTIN FDid not have trailer ordered, had to accept substitute. Location is difficult to manuver i to to pick up trailer.
DANIEL JNothing... Sarah was so knowledgeable, incredible, helpful, courteous, personable. Such an asset for U-Haul!
MARGARET OIt's a lot of back roads and turns in a big truck. there was no-one there which is fine but this questionnaire made me select if personnel was helpful when n/a isn't an option
Brian M