My rating is NOT for this actual location. This location was great and would receive a 5 star review. The reason for my 2 star review is based on the U-haul app and website and their lack of support through customer service. We had made a reservation for an early morning pickup knowing we would need to use the app to pick-up our reservation. It took us almost 2 hours before we could complete the process of picking up our truck. This included trying and waiting on the U-haul app, the U-haul website, as well as being on the phone waiting for customer service to help, and then having to go into a U-haul location for live help. The process that was supposed to be quick, easy, and convenient was anything but that. Keep this in mind if you plan on picking up your reservation using the app.
Chelsey P
Safeguard Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Logan, UT 84321
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Customer Reviews
- 4.5 Average Customer Rating
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Shits too expensive I used your truck for an hour and drove it 10 miles for 60 bucks
Ammon CYou guys absolutely robbed and scammed me. You had me drive all the way across Pocatello to pick up a trailer to bring it back to Cache Valley because you guys rented it to a different customer and then you did not give me the $50 you promised, you did not give me a hundred driving miles for free, and I was charged for every bit of time I had the vehicle I was not given a day for free. I'm going to go on Google and pilot and all of the major review sites and leave appropriate negative reviews about this corporation scamming poor people getting us to do your freaking work for free promising us that you would reimburse us for a little bit of what we gave you for cash and then you rob us. It's so pathetic that you guys Rob from the poor to get your work done and have a trailer transported to another state and then rob me. They should have known better than to trust a fraud facade cardboard box corporation in the clown club.
STERLING T$1 per mile is insanity. No way that is reasonable.
Michael SClean and inviting? Not even a little bit there was a massive fence around the entire thing and it took me forever to find an open gate to drive through. Personnel helpful? Not in the slightest there wasn’t a single person there to assist. Would I recommend the location? Brother I wouldn’t recommend your service to ANYONE after this, regardless of location. You made renting a truck SO difficult for us that we are going to be buying a flatbed and a truck to haul it just to avoid ever needing to go through the process of trying to rent a truck from you again.
Adam G