They wouldn’t take my debit, and when I went to get cash the atm was out of bills. Not to mention I was given the in correct change when getting part of the deposit back. It was only $10 so I didn’t bother to go back. It was slow, and painful dealing with the cashier. I won’t be returning to this location.
Jada B
My Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6E3B3
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Customer Reviews
- 3.5 Average Customer Rating
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I waited for more than 1 hour to pick the truck. The gas mentioned in the paper agreement which i got after 4:30 was less , i do have pictures with me and i have to pay gas for keeping it to mentioned agreement paper.
Kiran NThe owner of this outlet has no clue what she is doing. I paid for my booking online. All I had to do was arrive and get the key. Instead, I was asked for my license and another credit card. The paperwork was printed and the owner had no idea what she was reading. She claimed I was declined, but would not tell me what was wrong. She FaceTimed someone with no progress. After an hour of waiting I called the U-Haul customer service line to see what could be done to progress this issue. They said the truck had been dispatched. They had to speak to this owner to ask why I wasn't given the key. Customer Service had to tell the owner how to do their job. The truck was dirty, it had multiple pairs of work gloves left in it and the parking light would not go off. Thankfully I only had to drive 12kms. I wasted 90 minutes of my life that I will not get back all because of an incompetent owner.
SHAWN BLovely customer service, very thorough and kind demeanor!
HELEN KFinally decided to give U-Haul a try again after swearing off using them due to extremely poor service years ago. Found out still the same - will NEVER use again and already telling everyone I know not to either. Pick-up was ridiculous - arrived 30 mins after booked pick-up time to find my reservation cancelled because I wasn’t there at 9am on the nose. Truck gone - argued for the other one I saw outside - waited and waited for service person to figure out how to solve cuz I need this truck - finally after serving every other customer that came into her store while she occasionally came back to my situation, she did some rebooking thing and gave me the truck still in the lot. The other guy who had booked that truck showed up while I was getting in it - I left before an argument ensued there, the man seemed pretty upset.
JOSEPH C