Finally decided to give U-Haul a try again after swearing off using them due to extremely poor service years ago. Found out still the same - will NEVER use again and already telling everyone I know not to either. Pick-up was ridiculous - arrived 30 mins after booked pick-up time to find my reservation cancelled because I wasn’t there at 9am on the nose. Truck gone - argued for the other one I saw outside - waited and waited for service person to figure out how to solve cuz I need this truck - finally after serving every other customer that came into her store while she occasionally came back to my situation, she did some rebooking thing and gave me the truck still in the lot. The other guy who had booked that truck showed up while I was getting in it - I left before an argument ensued there, the man seemed pretty upset.
JOSEPH C
My Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6E3B3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Pickup was 4 pm and we didn’t get out of there until 4:45. The poor gentleman in front of us was treated horribly by the staff. All he wanted to do was pay for his truck with debit instead of the card in file and they made it near impossible. He had movers ready and was extremely late due to their lack of knowledge on how to process his request. He like myself booked ahead. When they finally got it figured out there was no apology for my time and I had to interrupt them as they were still talking about his process. I said I had been waiting almost 40 min by this point and I was late as well. I had a team in my store waiting to load the truck. They wanted me to take pictures of my licences through the app repeatedly and say it wasn’t working. I told them to just take a photocopy if it wasn’t working on their end as it said it was processed on mine. These people have no idea what they are doing and absolutely no customer service skills. I picked this location as it’s right beside the mall and very convenient. We will not use this location again when we book next week.
Skylar LThis location is awful. Had the truck for 3 hours and lady printed my receipt after the 3 hours and I got charged $20.00 late fee and charged an extra day for insurance of $16.00.
DOUGLAS HWonderful service! And very helpful, will definitely return!
BRENDA GWe dropped off our U-Haul truck at this location, and the process was incredibly fast. The person who assisted us was friendly and efficient, making the whole experience smooth. It only took about 5 minutes from start to finish. Highly recommend this drop-off location!
Maria A