I did a mobile pick-up registration; I still had to wait around 10 minutes at the store for keys. Maybe having a U-haul key locker and a passcode to be sent to the customer when he arrived for pick will be much more convenient.Fadi F.
Moving Truck Rental in London, ON at Esso Gas
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in London, ON N6E3B9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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I did not enjoy the mobile check-in experience at all. The need to chat, and the refreshing once I arrived at the location for GPS to catch-up, ended up taking longer than if I just spoke with the man in the store.Chantel W.
Received wrong truck, couldnt check it out or back in becaise mileage didnt match then realized lic # was different. Was charged almost double at thia point, still waiting for a manager to call to resolve all this. Will always go to main office from now on, or choose another methodConall M.
We received out invoice and was charged had process yet we filled up to the quarter tank and more then when we picked up the truck.JOEF D.
Thanks,easy drop offSTEVE E.
Excellent customer service. Owner went above and beyond to make sure I was taken care of. 10/10 great experience!Ray W.
I paid for trollies and blankets, there were noneNancy P.
Quick and efficient No dollies availablerichard david C.
dust on dash,,open cookies behind drivers seat.MARK D.
It's all written In the above box. It applies to this location too.Rendell R.
Not much to review, dropped the truck off, followed the check in on uhaul.com. Gave the personnel in the Esso Station the truck key, and they were polite. Whole experience went really well.Wendy T.
The mobile check in and drop off was terrible and didn't work at all. Thankfully the location staff was helpful and assisted me with the drop-off and the local u-haul line was still open when I was picking the vehicle up. Please ensure that the app is fixed because as it currently is, it is not workable. Thank you!Melanie V.
They overestimated how much mileage I used and claimed I didn't put enough gas in the truck which was false. I disputed the charges with a customer sales representative at uhaul and they reimbursed me without any issues. Thank you, I would recommend uhaul to anyone due to quick resolution to my concern!Randy C.
Easy drop off at any timelarry S.
All goodCARLOS A.
I just drive 14 km and charge i doing 42 km thats not right !!!!!JULIO S.
It was excellent experience and people there is so friendly when the doing the service.MOUSTAFA A.
Should have had the furniture pads and furniture dolly already in truck. Also I went through the prepay process and yet had to pay extra at pickup. What is the purpose of prepay if you are not really paying everything?Riley H.
best service.MOUSTAFA A.
Guy was not overly friendly and was upset that we had accidentily booked two trucksjames A.
The box of the truck wasn't swept out, but other than that, the truck was clean and in good condition.WENDY N.
Please when there are snow falling clean the windshield That's all. I really like the location that I'm renting from.AMIR H.
The clerk did not register that I had returned the vehicle and I got several phone calls to try to confirm I had in fact returned the vehicle on time and it was finally cleared up by a very friendly clerk. She even took time to call me on a Sunday to verify the transaction would be completed at opening on Monday morning. She was very friendly, seemed efficient and reassuring that I would not be charged late fees as I had in fact returned the vehicle early!! The staff at that location just need to be better trained.Donna M.
Staff were friendly and helpful.MICHAEL S.
The 20' uhaul we rented was all dirty in the back not swept out. And when we arrived at our destination to unload when we took out the last item a $2000 new king size mattress we found that the back corner was in a pool of water which is extremely disappointing. As we made sure everything was locked up tight during bad weather. And all the stuff in front of it was dry it was just the corner that had a pool of water.Matthew P.