The whole experience was a nightmare. Right from the booking to the pick up to the drop off. The ignorant employees who are rude and unwilling to help. Being told different things by numerous people. Having to wait to pick up the truck because the manager wasn't in and wouldn't be there for an hour or two and not knowing anything about the process of picking up rentals. I will never use U-Haul for anything ever againMathew P.
(U-Haul Neighborhood Dealer)
London, ON N6E3B9
- Mon–Fri10 am–3 pm
- Saturday9 am–3 pm
Services at this Location:
One-Way and In-Town® Rentals in London, ON N6E3B9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Excellent service. Quick, accurate, great vehicle. Thank you!Jeremy G.
First, instructions to pick up truck were initially unclear. Online check in asked me to open back of truck with combination lock but there was no lock. Then I went inside the Esso gas station at the recommendation of the UHaul agent on the phone, and the attendant named Ravi pretended like he had no idea what I was talking about in regards to the UHaul truck at the back. I was even in the phone with uhaul customer service while talking to the attendant and he just ignored me. After 1 hr 15 mins on the phone with uhaul I went back to the attendant and all of a sudden he knew about the uhaul truck in the back but was refusing to give me the key despite me showing him my reservation saying he had no access to the system. Eventually a pleasant Uhaul manager named Sam arrived to get the key from the attendant. But all in all it took almost 2 hours to get my truck in a confusing and stressful time. AVOID Esso at Southdale. You will not get your truck on time.Anthony W.
It's an affordable mover!AbdulHashim A.
No UHaul staff on site so check-in process was more difficult, especially with website technical difficulties. Was stuck waiting on hold for a long time to get the issue sorted.Omar K.