The big problem with this location upon arrival, which was supposed to be easy, is that U Haul in their brilliance and lack of oversight, has the drop off location downtown at the Wagner family's hardware store a couple miles away. At that location is no parking for long U Haul vehicles, also no DROP BOX. Only because I know the area and had pre scoped all this did I get it that the actual drop off is at the Wagner family's lumber company, which is a different address than where they say to drop off the vehicle. So I drop the vehicle off and do the self check in, since it's Sunday and the lumber yard is closed. As part of the process you have to scan a bar code on the drop box as per U Haul's instructions. Right, you guessed it! No bar code! So we drive down town to the hardware store, also closed, and there is no information on the door about any of this, and no after hours phone number to call. So I call U Haul, and am told that they will check me in, and because I can't verify any of this with the bar code, to take photos of gas gauge and sides of vehicle as to any damage in case I have to prove things later. Knowing U Haul and their effed up procedure and personnel, this does not leave me feeling confident about how much b.s. I'm probably going to have to deal with, and I expect a phone call saying, "well we had to bill your credit card for $10,000.00 because you never turned the van back in." Fingers crossed, and why not? I need more stress in my life that U Haul helped create during a move.
Rick B
Gardners True Value
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lone Pine, CA 93545
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was fine. But I was refused help getting my non-working van onto the tow dolly. Fortunately three men working across the street helped me push my van onto the dolly. I say fortunately because the location was rural and there were few businesses nearby.
SCOTT BDanny and Josh were great
Michael KA whole lot if you really want to know call !!!!!
eydie hThanks!!!
John S