The pickup process was so confusing and there wasn't enough information about what to expect before hand. We didn't know we needed to have verification references, so we weren't able to warn people ahead of time that they would be receiving the calls. The people we put in were busy and thought the calls were telemarketers and so they missed the calls. Because of this it took us about 45 minutes to actually get checked in which delayed our plans. Our reservation also got mistakenly cancelled by uhaul the night before we were supposed to pick up which we had to call and correct the next morning since it happened after business hours. That caused some major stress as we thought it was going to delay our move. The location rep said it was because of a no call no show but that was HIS mistake because he thought our pickup was 5/30 when it was very clearly 5/31 on the reservation. I doubt we will use u-haul again after this experience.
ZACHARY M
Longmont Storage Lashley St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longmont, CO 80504
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Customer Reviews
- 4.5 Average Customer Rating
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The bed of the truck was dirty, the cabin had debris in the floor boards and cupholders, when I left the owner of the rental location know how much fuel I put in the truck based on the recommendation in the rental contract I still got charged for fuel.
RUSTY WGot the job done! Thank you!
Amanda CEasy drop-off. Clear instructions.
Floyd WWe arrived and expected to check-in at a counter like normal, but the location didn't provide that service and the interaction was not the best. It was totally unclear what to do when returning the vehicle. Fortunately, someone via chat several hours later helped clear that up.
KATHLEEN M