The location staff was great but over all the customer service reps are horrible on the 1800 number not only that but I was charged an additional $59 when I returned the equipment a day early and put gas in it before the return. When we originally picked it up they told us it was three quarters of the way full and it wasn’t We then informed uhaul and they said they would update that information. Just put the gas back to where it was. Which we actually done that. We also done a u share for you all and waited over 1.45 hours for them to hook it to us which put us behind our travel time well over two hour delays. We ran into multiple issues. And would never suggest uhaul again for ourselves…
KYLE B
Ritchie Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lorena, TX 76655
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Customer Reviews
- 5.0 Average Customer Rating
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The staff was very helpful and accommodating. I was a little confused by the Lorena address but they’re actually just a few blocks down from the Hewitt fire department. The location ended up being perfect for me.
SEAN LI’ve rented with them quite a few times now and they are always a pleasure to deal with. Transactions are always quick and easy, hassle free. Highly recommend!
MARIO DGreat service, great people!
Randy ASelf check in for a one way trailer was easy. Dealer had site set up to make the process easier. Will use again.
JOHN S