Trailer needed maintenance and the pick up site was an 40 minutes from my original location, then drop off location was same place I picked the trailer up from when I rented a one way, then after all that I returned trailer to Dublin location and I was charged the full deposit fee and not the lower rental fee and had to chat with customer service to get fixed hopefully, absolutely a negative experience with U-Haul.
Keith V
S&F LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90023
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Customer Reviews
- 3.0 Average Customer Rating
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I was overcharged, with items I did not order placed on my bill. I was not given an opportunity to view the bill before it was processed, leading to a difficult process of having to call a network of people at UHaul corporate to try and get my money back.
Brian BI put the exact amount of gas that the truck had into the form when I picked up the truck, it said it had 1/8th of a tank, however, it really had 1/16th of a tank. so I entered it in, and made sure to put it EXACTLY where it was before returning it; and was still charged a fuel fee when I returned it. Definitely will not be using this location again. On top of that, the interior of the truck was not clean, and the guy who I rented it from told me he would refund the fuel charge, and never contacted me again.
milton aInform the customer it is an independent outside contract and they should inform and go over contract to it’s entirety
Shemika BThe uhaul was disgustingly dirty, the location was gross, felt unsafe and the employee was unprofessional. He did not have any way to accept payment other than taking my credit card information in his phone which felt weird, there was no office, he was standing outside and was rude, the lot was dirty, the employee quoted me a price then i was charged a different price, equipment/dollys i rented was unavailable and i was not made aware until i arrived, and the uhaul did not come with a lock
Matthew F