Service worker was completely unhelpful and gruff. Did not have the furniture pads or the dolly we ordered, and we had already been redirected after an issue. He also entered the wrong truck on our account, so we had to call for help multiple times just to pick up and drop off the truck. Incredibly inconvenient. The staff on the phone were lovely, however.
Amanda H
S&F LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90023
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Customer Reviews
- 3.0 Average Customer Rating
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Mejor la atención al cliente por q fui a otra lugar de ustedes y no los pusieron importancia pero está muy bien en línea grasias por su servicio
Luis VThe person who attend where we rented the truck has an ugly attitude and doesn't help the customer, as if they had him working by force
Jose oTrailer needed maintenance and the pick up site was an 40 minutes from my original location, then drop off location was same place I picked the trailer up from when I rented a one way, then after all that I returned trailer to Dublin location and I was charged the full deposit fee and not the lower rental fee and had to chat with customer service to get fixed hopefully, absolutely a negative experience with U-Haul.
Keith VI was overcharged, with items I did not order placed on my bill. I was not given an opportunity to view the bill before it was processed, leading to a difficult process of having to call a network of people at UHaul corporate to try and get my money back.
Brian B