I started checking in on the app maybe 10 minutes after my reservation time(if not, sooner) and there was issues. When I spoke to customer service, they said it can be tricky since I was late. Secondly, when I was finally able to proceed, the app gave me the wrong passcode for the lock. I tried for a good 30 minutes and called for help 3 times while being rained on to get it open. I even had my brother try it. Turns out, that a worker, not sure if u-haul or Los fresnos storage changed the locks. Our customer service rep was gracious enough to give us alternative codes to finally get it open. Overall, got rained on a lot and lost an hour of valuable time.
DONNY D
Los Fresno Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Fresnos, TX 78566
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Sales clerk was very kind and helpful.
JUDY JNo manager on duty. Windshield was so dirty you couldn't see out, lower part of mirror on drivers side was missing. Extremely dangerous.
LARRY HSmart, efficient and trailer was perfect. No issues.
David DMy default Uhaul app language is Spanish, but the app kept having issues during drop off. It got resolved when I switched the app language to English. There's faulty coding in it.
Jose L