I returned equipment before it was scheduled back. Owner just had me drop the trailer and leave. He waited until after my return time to check it in the system so I got charged double. I had to contact uhaul and had proof I returned it on time. I’m getting a refund but it’s taking several days. If I had not paid attention to my receipt, I would have been charged double. Owner was very nice about admitting his mistake.
NICOLE C
Crums Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40216
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Customer Reviews
- 3.5 Average Customer Rating
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Great experience with the store owner. Very pleasant and efficient. Store was immaculately clean and bright.
ENEITRA BTruck was out if gas , there was no dolly ,the truck overheated on the 3 mile ride, brought the truck back a day early and they tried to charge me double what i was quoted
RICHARD DIf you say you have an equipment have not charge someone and have the damn Dolly.
CHAVON TThe truck had less than 1/4 tank of gas when I picked it up. There was no dolly like I requested. I want a refund.
JACOB S