He overcharged me. Ran my credit card for $3 more than the charge on the receipt initially. I let it slide. I rented the Uhaul for 4 hours. Noticed that it was going to be about a hour longer. Went back to location to ask about extending. He said it would be fine but couldn't tell me what the extra charge would be. Said he didn't know it wasn't up to him. Only kept truck 40 extra minutes, for a total of 4 hours and 40 minutes. He charged an extra $22... I questioned him and was told Uhaul charged me. Was told to contact Uhaul. Gave me a number that nobody answered, later found out it was his number. I found customer service number online and the young lady handled the issue professionally. She told me I had been charged for 2 days even though I only had it less than 5 hours...
DAMIEN B
Crums Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40216
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When i picked up the truck, I didn't check in back of tne truck. When I opened it to start loading. There was very large and heavy flat screen TV in the back. This one was a one way. Now I have to figure out how to dispose of it. I am very disappointed.
Terry GCharged me for gas when I the same amount that was in it when I got it
NEDELKA CAfter you make a reservation for the equipment you have to hold on to the equipment to fulfill the reservation.
ALONZO CThis was the location I chose for drop off for my most recent reservation. When trying to drop off equipment I was told to go to a different location after asking for verification before I take off the trailer. It's too heavy for my to get on myself without hurting my body. Long story short I had to put it back on myself and drove to 2 different locations after
BRAXTON C