Put a sign outside that says UHaul. I only found it because I found the key return box. It is a liquor store. WTF. The manager was too busy doing inventory to help me timely. I waited a solid 15 minutes before he was done to arrange my rental. No paper contract, and he was unaccustomed to customers having a leading zero in their zip code. The truck was internally clean only as far as the floor was concerned, but the console had spills and grime. The driver's door was bent due to someone bending it trying to get in it. This made the experience of the next 1092 miles crappy as it was hard to hear the phone or the radio. Then one of the rear tires blew out. NOT COOL.
NATHANIEL L
Infinity
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Louisville, KY 40272
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- 2.0 Average Customer Rating
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The dolly was not of adequate size, I ordered an appliance dolly and was given a 3 foot tall blue dolly
LETITIA MThis location is inside of a liquor store/smoke shop/head shop. The person running it did not have a uhaul dolly (which cost $14 to rent) available, so he took the charge off. He then proceeded to ask me for a “deposit” to use his store dolly. He would not add the deposit amount to my official uhaul statement, instead asked me how much cash I had. When I said I had $20 in cash, he scoffed but took it. When he walked me to the truck, he opened the back which had not been cleaned and was full of furniture pads (which he also said he did not have). He threw all of the furniture pads out onto the ground and said I was good to go. When I returned the uhaul and the dolly, he refused to give me my $20 back and said it was because he didn’t charge me for it through uhaul.
Sarah SThis place was not well marked or located. They did not answer the number provided to arrange drop off. They tried to charge us extra even though our gauge showed slightly more gas than was required for drop off. I think the company needs to print the exact miles of fuel needed to meet return requirements, ie there needs to be 91 miles of fuel left. After some argument with the clerk this was finally resolved. There was also a much nicer U-Haul center down the road from this place for drop off,which of course we didn’t know since we are just moving to the area from out of state. The drop off place we used was a smoke/ vape store, not a good reputation for U-Haul.
william cOur truck was on a quarter tank when we picked up and when we returned the man tried to tell my husband it had to be a full tank. My husband said was 1 quarter when I got and it was returned that way. What we were told to do in Wytheville Va. Parking harder to get in.But location is close to storage unit on valley making easier to turn truck in.
tom q