the trailer was not swept out. we swept it out after we was done un loading our stuff. The inside of the trailer was dirty, maybe we should have tried cleaning it. and it was not on a full tank of gas when we rented it
ANDREW B
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
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- 2.0 Average Customer Rating
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My experience with this U-Haul location was the worst that I have ever had; I WILL NOT use this location ever again and I serious doubt if I will even use U-Haul again for having this location as one of their vendors. I reserved a 20-foot size truck over 2 weeks in advance of my reservation date, and the location did NOT have that truck available for me to rent(they claimed that the 20-foot truck that they had there does not have any keys). They only had one size truck available for rent(a 10-foot truck), which did not have the E-Z load ramp that I needed for my move. In addition, since they didn't have the truck available to me that I requested, they re-did the reservation, but with no credits for my previous reservation and they entered it incorrectly as a 1-way rental(which charges higher rates) and did not correct that mistake. Then, to top everything all off, when I returned the one truck that they had available to use, they charged me the final price($119.00) TWICE along with my original down payment reservation of $60 on my credit card and did not fix it in the moment. This location should not be allowed to do U-Haul rentals moving forward unless ALL the staff is heavily educated on how to do truck rentals for your company. Still, I do not see myself using U-Haul in the future because of this horrible experience that I had recently with this vendor location.
CHRISTOPHER THorrible experience. The U-Haul had no gas in it (only 15 miles left) the fuel pump wasn’t working it kept stopping every second when trying to fuel up. I got charged extra for stopping to get gas every time because the fuel pump wasn’t working.
ALI ARobbing me of my money! Charging me over and over again
MARKIEYA JThe truck had service messages on the dash as soon as you started it. I was told it would be $56 and got charges $171 for 23 miles. They didn't have the correct mileage wrote down and didn't care when I brought it to their attention. I use uhaul a lot and have never had such a bad experience. I called customer service and they couldn't help because it hadn't been checked in yet. Worst experience ever!
VYETTA C