The truck I got was dirty and had old sticky socks in the back, the shocks were really bad that we were scared to go very fast so that are stuff didn't bounce and break.
BOBBY W
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
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Customer Reviews
- 2.5 Average Customer Rating
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The location looked a little suspect but turned out fine. I hadn’t rented a U-Haul in over 15 years so this process was new to me. Overall I liked the process and was easy and convenient.
Kevin SPut a sign outside that says UHaul. I only found it because I found the key return box. It is a liquor store. WTF. The manager was too busy doing inventory to help me timely. I waited a solid 15 minutes before he was done to arrange my rental. No paper contract, and he was unaccustomed to customers having a leading zero in their zip code. The truck was internally clean only as far as the floor was concerned, but the console had spills and grime. The driver's door was bent due to someone bending it trying to get in it. This made the experience of the next 1092 miles crappy as it was hard to hear the phone or the radio. Then one of the rear tires blew out. NOT COOL.
NATHANIEL LThe dolly was not of adequate size, I ordered an appliance dolly and was given a 3 foot tall blue dolly
LETITIA MThis location is inside of a liquor store/smoke shop/head shop. The person running it did not have a uhaul dolly (which cost $14 to rent) available, so he took the charge off. He then proceeded to ask me for a “deposit” to use his store dolly. He would not add the deposit amount to my official uhaul statement, instead asked me how much cash I had. When I said I had $20 in cash, he scoffed but took it. When he walked me to the truck, he opened the back which had not been cleaned and was full of furniture pads (which he also said he did not have). He threw all of the furniture pads out onto the ground and said I was good to go. When I returned the uhaul and the dolly, he refused to give me my $20 back and said it was because he didn’t charge me for it through uhaul.
Sarah S