This location is inside of a liquor store/smoke shop/head shop. The person running it did not have a uhaul dolly (which cost $14 to rent) available, so he took the charge off. He then proceeded to ask me for a “deposit” to use his store dolly. He would not add the deposit amount to my official uhaul statement, instead asked me how much cash I had. When I said I had $20 in cash, he scoffed but took it. When he walked me to the truck, he opened the back which had not been cleaned and was full of furniture pads (which he also said he did not have). He threw all of the furniture pads out onto the ground and said I was good to go. When I returned the uhaul and the dolly, he refused to give me my $20 back and said it was because he didn’t charge me for it through uhaul.
Sarah S
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
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Customer Reviews
- 2.5 Average Customer Rating
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This place was not well marked or located. They did not answer the number provided to arrange drop off. They tried to charge us extra even though our gauge showed slightly more gas than was required for drop off. I think the company needs to print the exact miles of fuel needed to meet return requirements, ie there needs to be 91 miles of fuel left. After some argument with the clerk this was finally resolved. There was also a much nicer U-Haul center down the road from this place for drop off,which of course we didn’t know since we are just moving to the area from out of state. The drop off place we used was a smoke/ vape store, not a good reputation for U-Haul.
william cOur truck was on a quarter tank when we picked up and when we returned the man tried to tell my husband it had to be a full tank. My husband said was 1 quarter when I got and it was returned that way. What we were told to do in Wytheville Va. Parking harder to get in.But location is close to storage unit on valley making easier to turn truck in.
tom qTruck was filthy had garbage and broke furniture on back guy told me truck had been stolen and that's how they left it. I ended up cleaning the truck for them just so I could use it and got no discount or nothing, the whole situation was terrible
JAMES GGood service 👍 great
Pratikkumar P