We were over charged by $74.06. The truck was was $19.99 and .79 per mile. The mileage used was 17.4 miles which comes to $13.75. They stated there was a 1.00 fee for Environment, Tax on Rental for $3.16 ... So $19.99 + $13.75 + fees, $4.16 would come to $37.86. I then went and purchased two gal of gas thinking that would cover gas used. They then state I traveled 40 miles and over charged me on the miles and then charged me $56.25 for gas. This is fraud if I ever encountered fraud. I would like to know if U-HAUL approves of these practices. Frances Durham
Moving Truck Rental in Louisville, KY at The Louver Shop
Moving to or from Louisville, KY 40299? Get FREE truck rental rate quotes at The Louver Shop.
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15' truck 1 Bedroom Home
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17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
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26' truck 3 Bedroom Home
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Cargo vans and pickup truck rentals in Louisville, KY
U-Haul cargo van rentals and pickup trucks in Louisville, KY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Louisville, KY 40299. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
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There was no living person there at 3PM a Monday. Place was locked up tight. Drop off was totally electronic and required the use of a cell phone which not everyone owns. To make it worse, the app only functions on an I Phone and will not work on an Android phone. Lazy lazy lazy UHaul. Ay for a person to provide customer service. I can't imagine the process if you had an actual problem with the phone. I will never recommend that anyone drop off at a spot that is not a uhaul store.
While I gave an overall good review for the drop off location, there was a major issue with my drop off situation with my Uhaul truck. It had nothing to do with the actual drop off location, as to why I've still given an above average star rating. The after hours process of dropping off a truck (and picking up a truck as I've heard from several friends) is absolutely terrible. You have to create an account, and attempt to turn in your truck in areas that oftentimes have poor service. It was all a mess and after attempting to drop off my truck for over an hours, during after hours, on their website (and STILL not being able to), I just decided to leave the keys in the drop off box and went home with my ride. The next day I was called my the manager of the Uhaul drop off location and said it was all taken care of. Honestly, I wish they would just allow a contract and keys to be dropped off in the drop off box without feeling like there's pressure to check in/drop off correctly in an electronic fashion without being fined. Or, if this is already a regular option, make it more widely informed so customers don't get stressed and have a better drop off experience.
I just don't understand how a company as big as U-Haul can let you reserve a piece of equipment online then call you to tell you, you have to drive another 16 mile out of your way to pick up your rental. It would be different if this wasn't the first time but it's EVERY STINKING TIME. gee wizz get it together.
Mary was efficient, friendly and very helpful to meeting my needs. She went out of her way to accommodate me the night before. Thank you Mary
Mary was very helpful.
this was not a u haul location. It was just a drop off no one there just a lot.
Was a bit out of our way, but again, the drop off was done by the person on the 800# not on line, was not given a chance to choose drop off location, and again, had to have the truck back 2 hours early, did not have the truck a full 24hrs but had to pay for the full amount of time.
I was told there was a Military Discount and this place was unable to provide it as they were not certain how to do it but not to be concerned. The drop off place should be able to do it when the truck was dropped off in Murray. They said they were not able to do anything about it because the truck had already been paid for. Third tine told about Military Discount but no one seemed to want to Actually give the discount. If there is no discount for Military Service, then they should have simply said no discount.
Everything was great, very friendly service. Location could use better signage, but overall highly recommend.
Picked up 11 miles from where I asked to pick up a uhaul. The explanation was holiday week..On a Wednesday after a Monday holiday. So naturally I ran over mileage...then the tank was not at a 1/2 tank, we had to fill up before we went to our destatuon. Then we returned it with extra gas, then I am charged over of $7 for mileage overage...
Love the mobile check out method!! So much easier than dealing with grumpy or disgruntled people that either don't know what they are doing or don't want to be there, which is what I usually get!! This made it soooooo much easier!! Way to go!!
Very helpful staff.
Did not see anyone as we dropped truck off day early
Very nice and professional. Definitely recommend!
Great customer service, very friendly, and helpful with any questions. Will definitely rent from this location again next time, as they really took care of me.