The man told me in the event that I didn’t get gas. I would only be charged for my mileage. I’m a single mother not only did they put me in a broke down U-Haul, but he overcharged my card and he won’t give me my money back. they told me in the event I didn’t get gas. I would only be charged from all these people arriving people. They’re putting extra charges on your card and they don’t give you a deposit back. There’s no sign that says you don’t get your deposit back in the event that you don’t go get gas I’ll never go to this one. I’m disputing all charges because that is false advertising. Not only that if you notice you’re getting charged more than that 1995 to rent this U-Haul just to keep it real with you. Then the man kept saying don’t go to BP. They was gonna offer very inappropriate help me hostage for 30 minutes talking about how he’s suing some guy in Texas and Texas is a redneck state how Texas gave them in eight years and he still gotta come down to Kentucky and do four years then he told us about how some man has so many ideas. I mean he held us hostage for 30 minutes, telling us just to rob me on my card. . I’m on my way to my bank right now. This man is the redneck. This man is a prick. He’s very disrespectful and he was smelling your face in charge your car much more do not go to the U-Haul on berry . I repeat do not go to U-Haul at all. Vinny offered for a crackhead to help me move my stuff he has crackhead sitting outside his building not only that I’m calling the health department over there. He has nothing but stuff pulled all in there no chance of escaping a fire it’s a fire hazard. There’s no fire escape. Not only that they have washer and dryers in the bathroom along with the shower so obviously someone’s living in the rundown place. This was the most horrible experience ever and I got robbed. He told me don’t go to the store where the Black people on it cause they would do shady stuff yet he did it.
BRIDGETT Y
Monte LeGrand
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40215
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- 4.0 Average Customer Rating
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I wouldn’t want no one representing my company the way this man treated me. He included insurance that I didn’t ask for and charged me a cleaning fee for nothing. I have a picture of when the rental was returned and there is clearly nothing to clean so why was I charged? Very rude very nasty. Told me he didn’t care. And take it up with uhaul. Returned the uhaul at 2:30/3 but it wasn’t checked in until after 9pm. This whole experience was UNACCEPTABLE!
EBONY BThe entire experience was exceptional. Family operated, professional, and just what I needed to move my furniture. Thanks
PEGGY FI have done business with David multiple times over the past year and a half. Each time David was a true professional. The equipment that I reserved was always ready on time, clean and ready to use. Each time was a pleasant experience.
THOMAS RI’ve never had problems with him. He is very nice and will let you know everything up front.
KAYLA R