The representative was very nice and understanding when I explained the dirty condition a recieved the truck. I told him a had pictures of the condition of the truck I took at pick up. I told him I cleaned the cab, the windows and swept the back of the truck even though I received it dirty but I did not clean the outside. He thanked me and said he doesn't know why places give customers dirty trucks and he would clean the outside He said he wishes more customers were like me.
MICHAEL M
Liquor Fire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40223
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Customer Reviews
- 3.5 Average Customer Rating
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Reservation was made two weeks in advance and the day before the truck was to be picked up I was told I would have to go to a city an hour and fifteen minutes away to pick it up! Spent over an hour on the phone trying to get something local as originally scheduled and the local office people were rude.
Tony BProcess was long to get dropped off. I was charged 4 gallons extra for gas even though I had put some in before returning. I may have been a little low, but not that much.
Edward FThis location is a liquor store, so it’s difficult to say it’s inviting. However, both gentlemen were helpful! I used the online check-in function to return the truck and that was great!
DENNIS VStaff were able to accomodate my last minute request for a rental truck for same day pickup. Staff was efficient and polite during pickup visit. When I had unexpected complications requiring use of the truck for an additional day longer than I expected, there was no hassels and staff was very accomodating. I was able to return truck after-hours by leaving keys in a "drop-box" Excellent experience with Liquor Fire and I will use them again (1st choice).
CHARLES P