The owner gave us incorrect information when we picked up the rental. He was either lying or didn’t know the most basic information about the rental agreement. I called the 800 number and quickly got the answers I needed. When we returned the rental he waited four hours before marking it as returned which cost us another day’s rental. The 800 # customer service took care of us. I would use u haul again. I would never go to this location again
BARBARA B
Liquor Palate
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40241
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Customer Reviews
- 4.0 Average Customer Rating
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A drop off w no interaction. It’s close to home . We called the local uhaul storage center in Louisville several times over a couple hour period. Hung up on once and no answer all the other times. Wanted info on boxes.
JOHN NOver charged me and won’t give my money back
AMYIA BStill trying to figure out why I paid 125 up front and was returned everything on time and was still changed an extra 50 dollars afterwards when there was zero damage and zero reason to be changed all the extra money
Randy SCheck in and pick up took over 50 minutes on the app. It was very difficult.
Vanessa T