This place was not well marked or located. They did not answer the number provided to arrange drop off. They tried to charge us extra even though our gauge showed slightly more gas than was required for drop off. I think the company needs to print the exact miles of fuel needed to meet return requirements, ie there needs to be 91 miles of fuel left. After some argument with the clerk this was finally resolved. There was also a much nicer U-Haul center down the road from this place for drop off,which of course we didn’t know since we are just moving to the area from out of state. The drop off place we used was a smoke/ vape store, not a good reputation for U-Haul.
william c
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
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Customer Reviews
- 2.5 Average Customer Rating
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Our truck was on a quarter tank when we picked up and when we returned the man tried to tell my husband it had to be a full tank. My husband said was 1 quarter when I got and it was returned that way. What we were told to do in Wytheville Va. Parking harder to get in.But location is close to storage unit on valley making easier to turn truck in.
tom qTruck was filthy had garbage and broke furniture on back guy told me truck had been stolen and that's how they left it. I ended up cleaning the truck for them just so I could use it and got no discount or nothing, the whole situation was terrible
JAMES GGood service 👍 great
Pratikkumar PThe uhaul i picked up we very dirty throughout, soda spilled in cab, dusty seats and dash, tear in upholstry, dirty inside and out. The gas meter showed different than the check out statement as well as the milage. There wasnt a replacement available so an hour after my scheduled pickup i was finally able to leave with a dirty truck. It was parked in a back lot snug between a dumpster and another truck with a ditch and a fence on the oposing corners. It took about 15 minutes to maneuver out. The people inside the business had an english language barrier which increased frustration a bit. I was charged for 100 miles and used about 50. This was an all around terrible experience. The worst ive ever had with uhaul. I will never use this location again!
DANA M